It works really nice for short term rentals It works really nice for short term rental apartments, for hotels I am not very convinced to be honest, but for our apartments it is super good. For our hotels we decided to go for other platforms. Their customer service is actually pretty fast and neat

World Class! Although we are still in the fairly early stages of our integration with Guesty, the service and attention to detail that the team has provided us is absolutely astounding (I have personally worked with three other Channels managers previously and Guesty takes the award by a mile!)

Guesty's customer support responds very… Guesty's customer support responds very quickly and is extremely helpful. It's difficult to give this good of service with as many requests as they must get. I know from previous PMS platforms, the responses weren't as quick. Highly recommend this software for their trust accounting as well!!

No zero star option? No zero star option? Guesty has been a disaster from us from day 1. We were moved across to Guesty from MyVR. Which was truly awesome. And after the flashy Guesty sales demo, everything started going downhill. The migration to about 40 solid hours of work. And it was all misery. We were "upgraded" to the new website builder. Which not only cost stupid cash (single listing cost > £100 a month for the overall platform) but also had a stealth stripe payment fee on top not discussed in product pricing. The booking engine doesn't automatically send customer invoices for payment (a legal requirement in the UK when you take a direct card payment). The support was terrible. Any request for the basics was met with "we'll raise with product" The UI was a mess. They then refreshed it and made it even worse. The only decent thing about it was the customisation of customer comms flow. That's literally it. We migrated to Lodgify. Less than half the price. Awesome company, team and support. And the kick in the teeth? Guesty didn't delete our direct booking website with them despite a series of escalations. Their data retention and deletion policy is highly dubious. Avoid Guesty at all costs.

Grreat for the Account Manager Good for the Account Manager, Justin!! He works hard to try to bring the best of the company to the customers. He has the right knowledge to point you in the right direction and things are solved correctly, ( the ones that have solution)