My provider was rude My provider was rude, got my name wrong, and was very clearly insensitive and ignorant to eating disorders. When I told her about my issue with her “advice” she responded with a “sorry you feel this way.” Bedside manner does matter even via text, and it’s disappointing that providers have literally no critical thinking or reading comprehension skills.

Option to Chat via Text I was glad to have several options for communication. I would rather chat than video chat or voice call. The other virtual clinics approved by my insurance only options were phone call or video chat.

Immediate relief The doctor was kind, and the treatment he prescribed gave me immediate relief. Very grateful!

App disconnected while trying to live chat with doctor. Dr. Phillips contacted me about my test result and to discuss what is going since our initial visit. When I followed the directions to connect, I immediately got a text message telling me my session ended. I tried reconnecting until midnight. I still have not been able to connect on the app. Out frustration I called my doctor office today to see if they would be able to at the results and write a prescription. I continued trying to reconnect on the app all day. No contact still. Now we are going to have to paid my doctor to rerun test. Not only will we have to pay another visit but we will now have to pay Labcorp for the same test to be ran again. I hope our insurance will not make us pay for full cost of the lab work. I only used K Health because it was a Saturday. Previous visits were fine. I most likely will not use K Health again.

Good and bad experience My recent experience with the Nurse Practitioner Katherine Richey was great, but the experienced I had with the previous nurse practitioner Nicole Adamiak was horrible. She changed my medication dosage abruptly without my consent which made my anxiety came back really bad.