Convenient until it isn't I'm thankful for the ability to get prescriptions in this way, but it isn't the most user friendly if you need to reopen a chat. I was prescribed a steroid cream by a NP. The chat was ended and I went to the pharmacy only to find it would be 200 dollars since it needed a pre-authorization. So I had to go back into the chat, go through allllll the automated questions again, and was matched with another NP. She opened our conversation by stating "It looks like you spoke to one of my colleagues earlier. Do you have another question?" That's great, but why did I have to go through all those steps again when I could have just reopened the other chat and got automatically connected to an available doctor? The NP I spoke with wrote me the generic version of the script and sent it to the same pharmacy. I didn't realize the pharmacy had closed right after I left the first time, so I had to start ANOTHER chat request, go through all the same steps, only to get matched with the exact same NP. She was very kind and sent it to a pharmacy that was open, but it was so frustrating to have to go through all of it a third time. There should definitely be an easier process for reconnecting to a relevant chat. Whole process took me about 2 hours start to finish.

I was able to get resolution for my…Sinusitis I was able to get resolution for my illness very quickly and the prescription was sent to my pharmacy. The process was hassle free.

K Health "Please Contact Us" Doesn't Work Charged but received no medication. Contacted "support" repeatedly, for a MONTH, yet the problem is unresolved. IT HAS BEEN A MONTH! If K Health can provide no tracking, it is obvious the medication was not sent. Yet, I'm charged and the matter remains unresolved. The "please contact us" response they post HERE is USELESS. I've done that for a MONTH. Repeatedly. Scam.

This place is a scam This place is a scam. They charge you $50 for even singing up even though the card entry screen tells you you will not be charged. I'm currently on hold with the help line as they give me the run around on a refund request even though I cancelled immediately, and never even used the app/service.

Option to Chat via Text I was glad to have several options for communication. I would rather chat than video chat or voice call. The other virtual clinics approved by my insurance only options were phone call or video chat.