Option to Chat via Text I was glad to have several options for communication. I would rather chat than video chat or voice call. The other virtual clinics approved by my insurance only options were phone call or video chat.

App disconnected while trying to live chat with doctor. Dr. Phillips contacted me about my test result and to discuss what is going since our initial visit. When I followed the directions to connect, I immediately got a text message telling me my session ended. I tried reconnecting until midnight. I still have not been able to connect on the app. Out frustration I called my doctor office today to see if they would be able to at the results and write a prescription. I continued trying to reconnect on the app all day. No contact still. Now we are going to have to paid my doctor to rerun test. Not only will we have to pay another visit but we will now have to pay Labcorp for the same test to be ran again. I hope our insurance will not make us pay for full cost of the lab work. I only used K Health because it was a Saturday. Previous visits were fine. I most likely will not use K Health again.

My provider was rude My provider was rude, got my name wrong, and was very clearly insensitive and ignorant to eating disorders. When I told her about my issue with her “advice” she responded with a “sorry you feel this way.” Bedside manner does matter even via text, and it’s disappointing that providers have literally no critical thinking or reading comprehension skills.

Convenient until it isn't I'm thankful for the ability to get prescriptions in this way, but it isn't the most user friendly if you need to reopen a chat. I was prescribed a steroid cream by a NP. The chat was ended and I went to the pharmacy only to find it would be 200 dollars since it needed a pre-authorization. So I had to go back into the chat, go through allllll the automated questions again, and was matched with another NP. She opened our conversation by stating "It looks like you spoke to one of my colleagues earlier. Do you have another question?" That's great, but why did I have to go through all those steps again when I could have just reopened the other chat and got automatically connected to an available doctor? The NP I spoke with wrote me the generic version of the script and sent it to the same pharmacy. I didn't realize the pharmacy had closed right after I left the first time, so I had to start ANOTHER chat request, go through all the same steps, only to get matched with the exact same NP. She was very kind and sent it to a pharmacy that was open, but it was so frustrating to have to go through all of it a third time. There should definitely be an easier process for reconnecting to a relevant chat. Whole process took me about 2 hours start to finish.

Virtual treatment is great!! I like the app as it saves me a ton of time as I have a pretty hectic schedule. Not related to this experience but I will say getting treatment seems way more difficult then it use to be. I don’t like going to the doctor to begin with and only go when I can’t take being sick anymore and it is discouraging when you seek treatment and are told “it’s viral” and basically are told you have to suffer thru it. It use to much easier to get a prescription drug to treat it. Personally I have had walking pneumonia many years ago and was told at the time I should have not let my cold get that bad and seeked medical attention sooner and now it seems I am being told the opposite. I don’t get it, very frustrating. Plus the cost of healthcare now a days is out of hand making it further discouraging to see medical attention. The system just seems very broken as I feel like you have to get to the point of feeling like dying before receiving proper attention.