App disconnected while trying to live chat with doctor. Dr. Phillips contacted me about my test result and to discuss what is going since our initial visit. When I followed the directions to connect, I immediately got a text message telling me my session ended. I tried reconnecting until midnight. I still have not been able to connect on the app. Out frustration I called my doctor office today to see if they would be able to at the results and write a prescription. I continued trying to reconnect on the app all day. No contact still. Now we are going to have to paid my doctor to rerun test. Not only will we have to pay another visit but we will now have to pay Labcorp for the same test to be ran again. I hope our insurance will not make us pay for full cost of the lab work. I only used K Health because it was a Saturday. Previous visits were fine. I most likely will not use K Health again.

Convenient until it isn't I'm thankful for the ability to get prescriptions in this way, but it isn't the most user friendly if you need to reopen a chat. I was prescribed a steroid cream by a NP. The chat was ended and I went to the pharmacy only to find it would be 200 dollars since it needed a pre-authorization. So I had to go back into the chat, go through allllll the automated questions again, and was matched with another NP. She opened our conversation by stating "It looks like you spoke to one of my colleagues earlier. Do you have another question?" That's great, but why did I have to go through all those steps again when I could have just reopened the other chat and got automatically connected to an available doctor? The NP I spoke with wrote me the generic version of the script and sent it to the same pharmacy. I didn't realize the pharmacy had closed right after I left the first time, so I had to start ANOTHER chat request, go through all the same steps, only to get matched with the exact same NP. She was very kind and sent it to a pharmacy that was open, but it was so frustrating to have to go through all of it a third time. There should definitely be an easier process for reconnecting to a relevant chat. Whole process took me about 2 hours start to finish.

Differing Doctor Opinions Left Me In UTI Limbo I came to K health seeking treatment for a UTI. Started one antibiotic that didn’t give me relief after three full days of taking it. So, I went back to the chat to say that the med wasn’t working. I spoke with a doctor who advised me to go submit urine to LabCorp and that once I showed the receipt I had done that, I would be prescribed a new antibiotic while they wait a few days for the urine culture to come back. When I went back to the chat to upload my receipt, I had a different doctor who flat out refused to give me a new antibiotic despite the fact that I met the conditions of what I was supposed to do. Needless to say, I called my regular doctor and got an appointment for today. All in all, a waste of time and money I don’t have. There needs to be some level of consistency among the doctors.

I was able to get resolution for my…Sinusitis I was able to get resolution for my illness very quickly and the prescription was sent to my pharmacy. The process was hassle free.

Good and bad experience My recent experience with the Nurse Practitioner Katherine Richey was great, but the experienced I had with the previous nurse practitioner Nicole Adamiak was horrible. She changed my medication dosage abruptly without my consent which made my anxiety came back really bad.