Install I had a live install of new equipment and software, everything was done through the phone. It Retail was there through the whole process. They even helped me finish the install when we weren't on the schedule, that meant a lot to me. Thank you It Retail!!!

Customer service For the most part, I am not satisfied with IT Retail but I will say when I call customer service, I receive good customer service and I did again today when I spoke to Tasin. He did a nice job and he took care of my problem quickly. I appreciated his help and wanted to say thank you is why I am writing this review.

The Tech took care of our problem !! The tech was able to assess the issue and provide the solution. We had moved from POS to IT retail and had migrated our data on a 2nd workstation. the 2nd station hand scanner was not working. He sent us bar codes to scan that fixed the problem

We have several outstanding support… We have several outstanding support tickets that are yet to be resolved. We never receive a call back on any of these issues to give us a progress report unless we contact our sales rep. Our lanes will just crash for no reason and then the printer stops working or the scanner stops working in the middle of an order. Right now Lane 1 has no customer screen because they can't figure out how to turn it back on and have the cashier side working right. Constant issues that we're told no one else ever has which I find hard to believe that we would be the only store to have these problems. Very dissatisfied.

Harry is great! Harry was very helpful and efficient in setting up my POS for EBT transactions. He answered every question with clarity!