Unreliable customer service. 24/7 support isn’t accurate. I left emails and called and left voicemail but no response yet. Generally they are good but you could be in pickle if you need urgent help during after US business hours on weekends. Grocery business is more active at such times but I don’t think I can count on support at these times.

Tasin was great Tasin was great. Polite, patient, quick to diagnose and respond while our store was open and had customers waiting to use our lane.

We have several outstanding support… We have several outstanding support tickets that are yet to be resolved. We never receive a call back on any of these issues to give us a progress report unless we contact our sales rep. Our lanes will just crash for no reason and then the printer stops working or the scanner stops working in the middle of an order. Right now Lane 1 has no customer screen because they can't figure out how to turn it back on and have the cashier side working right. Constant issues that we're told no one else ever has which I find hard to believe that we would be the only store to have these problems. Very dissatisfied.

Everyone I have worked with has been… Everyone I have worked with has been exceptional! I can be a difficult customer and they have handle every request and concern with professionalism. I would recommend IT Retail to my closest friends.

”IT Retail is a great POS solution ”IT Retail is a great POS solution. It is founded by a grocer and has very practical applications. I've been using it for over ten years and it works great for our operations. Also their support team is really responsive!” Mike Johnstone VP Goodwin and Sons Markets