Terrible customer service Terrible customer service. Representative Kate was rude and totally unhelpful. Buyer BEWARE!

SCAM! THEY WILL CHARGE YOU AUTOMATICALLY I download the app and after being given 30 minutes to decide if I want to pay for a $45 subscription, with automatic renewal every 6 months, I decide to try it. Of course I forgot and didn't use it after five uses and then it renewed 6 months later. Months later. The day it renewed I contacted sensa and said I no longer use the app and I'm not interested in continuing to use it and I want to a refund. They refused. I disputed it with PayPal and they doubled down and continue to refuse a full refund. I'm now leaving One star reviews to warn people not to use this app because they will not inform you that you are getting charged $45 before they bill you. It's a total scam

Sensa was of literal no value to me Sensa was of literal no value to me. Worse, I didn’t get a renewal notice period to expiration. They market themselves as helping people with ADHD, but have a very anti-ADHD refund policy currently where you can only cancel a subscription two days prior to renewal (even though you weren’t notified). Given ADHD’s time blindness, this is a horrifying policy and no one with ADHD should ever consider their services. Instead of helping, it’s continuing to stress me out.

Gangsters Gangsters. Basic content on this app nothing you wont find for free on a google search. Bought 6 months ago and reviewed then as now. SENSA disputed the review as fake but trust pilot accepted as legitimate when I proved payment. So insult to injury, 6 month automatic renew Sensa deep into my bank account and helped themselves. I disputed the charge but the lovely Kate in Sensa customer services told me tough payment was agreed when I originally bought the product. So for all you yet to be ripped off customers SAVE YOUR MONEY THIS ORGANISATION ARE RIP OFF MERCHANTS. They have already refused to refund my payment which was taken without warning or advanced notice which I believe is illegal under EU law. So I intend to look for a charge back from PayPal based on EU regulations. Looking froward to Sensa public proformance of customer care. Would appreciate if trust pilot do not remove my review based on the word of Sensa. I have proof of charge and still have the email and proof of payment for original payment. Stay away

This app is very sneaky This app is very sneaky. My daughter did a free trial on my phone ( aged 10) and I got charged a fee after a week which I thought was an annual subscription. I looked under subscription on my phone and it wasnt there so didnt know how to unsubscribe and then got charged another ridiculous amt of money. I am very cross as it looks cute with its little pictures but they refused to refund me even though they have taken almost $200 nz dollars off me and I have never used the app. That is not caring about your customers! !!