The computer crashes 9 times out of 10 The computer crashes 9 times out of 10, and causes a lot of frustration to our kids by not working properly. It seems very cheaply made. The charger for the armband also doesn't work reliably (even though we've been sent a replacement, that one doesn't work well either).

They charge your credit card without authorization Be aware, they will make charges to your account without previous notice! They charge me over $300 with absolutely no previous notice! When I contacted them they said if you don't contact them by the end of the year, they will charge you for the full amount, like purchasing another year, bear in mind I didn't subscribed to anything, it was clearly a one time purchase and their policy is: if you don't tell us you don't want to purchase again, we assume you want it. They never gave me my money back, I feel scammed.

The program is great The program is great. Well thought out, engaging, and effective for teaching kids emotional regulation. The only issue we had with it was that we felt like the screen time was just too much for our kids- but it’s one of the very best options for productive screen time!

Technology seems cool, but just a clunky games tablet Tablet and parent portal are both difficult and frustrating to use. Game instructions are unclear, and games are often frustrating to play. After several weeks my child has only been playing games and not gotten any skills or feedback about how to use her heart rate lowering practice in real life.

Return policy and guidelines were… Return policy and guidelines were unclear. The only follow emails I recall seeing were those asking for positive reviews. If progress emails were sent (with zero data because, as other reviews have mentioned, the games we archaic and not user friendly) why would the company keep charging the recurring payments? I mean, there's a deliberate connection to the internet and usage, or lack thereof, could be seen. Tonight I discovered 3 $40 monthly recurring charges (and another about to be charged) for something that sits in a box. I question that this company has a family's well-being truly in mind.