Makes it easy Mood Health’s talk therapy has been so helpful for me. It is helping me work through long standing issues I’ve had communicating and taking care of my needs. The sign up was very easy with lots of gentle reminders from them. Every week they send me reminders and the link I need. They make the process painless. My therapist is amazing. We have a great connection and I feel like my mental health and therefore my life have improved greatly since starting therapy.

Awful service, zero communication This will be rather long. I was referred by my GP to be screened for ADHD and treated for anxiety. I got an email from the company, asking me to call for an appt. The number given did not accept outside phone calls (?) and would not let me leave a message. I return emailed twice a couple of days apart before they called me to schedule the appointments. I believe I gave a debit card number to this person for some up front fee. After I was scheduled, I received several more automatically generated emails, some with questionnaires regarding my health. One email insisted they needed a credit card or I would have no appointment. I responded to the email that I felt very uncomfortable just giving them my credit card with no idea of what I would be charged. There was no reply, even though the email literally said to respond if I had questions. I looked further at the links on one of the emails, which explained that they were having trouble verifying insurance, so EITHER I could give them a credit card and pay the total "in network" cost up front - with NO MENTION of how much this was - or I would be billed the "out of network" cost. Or, I could cancel with no fee until this situation was resolved. I canceled. Immediately, I received an auto generated email from Mood Health, showing they had charged my debit card $95 for cancellation fees. I called their number, got an answering machine, left a message. Never got a call back I emailed, and I admit, it was an angry email, and got no immediate response to that. I called my bank and started an investigation into the charge. Then, I got a response to my email. The rep said I had signed a "financial document" that stated I had to pay a fee if I cancelled inside of 48 hours (I never signed anything) and that all of the appointment reminders had that information on them. He additionally added that I could reinstate the appointment and they would bill me afterwards - exactly the opposite of what the previous email said. I responded back to him with a copy/paste of the words on their own appointment reminders "there MAY be additional fees if you cancel in less than 48 hours" and added the exact email that said I would not be charged cancellation fees. I said "If you are telling me that I can still have my appointment tomorrow and my insurance will be billed, that is fine, but I am really unhappy with how all of this has gone down." There was no response until the next day, when I received an email stating I would be refunded and an offer to be put back on the schedule. I asked my GP for a different referral.

Love my therapist, Payment process could use I Personally have loved my sessions with Candice Peterson. She has really help me overcome a lot of my personal anxieties. If this was just about her, this would be a 5 star review. However, my experience with payments from Mood Health have just been all over the place. I would prefer if I was billed instead of my money randomly being pulled whenever my insurance processes. That would be super helpful. Other than that my expirience with Mood Health has been very pleasant and helpful.

I am truly disappointed with Mood I am truly disappointed with Mood. I received numerous emails about my session. First, asking me questions about my insurance and assuring me that my insurance was accepted. After my initial session I received a charge and when I called all they said was well that's too bad and we are giving you a discounted rate. This is deceiving and not professional.

Medication use… It was so nice to have someone that truly cares call me on a Saturday. We were carefully monitoring my depression medication and just as important what it was for