Love my therapist, Payment process could use I Personally have loved my sessions with Candice Peterson. She has really help me overcome a lot of my personal anxieties. If this was just about her, this would be a 5 star review. However, my experience with payments from Mood Health have just been all over the place. I would prefer if I was billed instead of my money randomly being pulled whenever my insurance processes. That would be super helpful. Other than that my expirience with Mood Health has been very pleasant and helpful.

Prompt help when needed Easy to access a therapist quickly. I had a choice of therapists as well as various times of day to teleconference with the therapist. Support staff is outstanding and provide answers promptly. Grateful for the helpful Mood Team.

Medication use… It was so nice to have someone that truly cares call me on a Saturday. We were carefully monitoring my depression medication and just as important what it was for

The communication from Mood Health was… The communication from Mood Health was extremely poor. It is impossible to call and talk to anyone. When I did receive a call back often times the person I spoke with knew nothing of my previous appointment. I met with a female psychiatrist who had a nasty nose ring hanging out of her nose. I couldn't even make myself look at her during our interaction. I found this very unprofessional.

Fast and Simple I was discouraged by my previous healthcare providers because each call would direct me to automated messages for at least 15-30 minutes. Once I got through to an actual person, my appointments would be set 2-3 months later. With Mood, I'm able to make my appointment and talk to a psychologist easily. Getting a prescription a very simple process too. Now that we're in a shelter in place lockdown, Mood has pulled through now more than ever.