Scheduling very smooth I was able to schedule with a therapist very easily. I really connected with her. Not sure how the billing works. My insurance paid so don’t know if I get billed the balance directly or if it automatically charges my credit card.

The therapists are great but Sondermind… The therapists are great but Sondermind will set you up with a therapist that doesn't take your insurance. Of course they make you provide a credit card for billing incase your insurance doesn't go through. They charged me 109 dollars for a 45 minute session. I know it doesn't seem significant but if your on a fixed income it really matters. The billing issues are enough for me to not recommend their service.

This is a Mickey Mouse operation This is a Mickey Mouse operation. Their "therapists" are contractors and have no accountability. They can no show you, cancel last minute and Sondermind wont do anything because they are contractors. I was no showed twice and when I called the customer service just gave me robotic lip service and suggested another person. I did that and the guy canceled. Lol. Do yourself a favor and find a real therapist

The providers that you're matched with… The providers that you're matched with can randomly schedule appointments with you without your approval. I had an appointment scheduled for me that is supposed to happen in 4 hours. But they have a 24 hr cancelation policy so I can't even cancel this appointment I didn't make, and there are fees (I won't be paying) that result from me not showing up. You also have NO way of closing your account, so they can just keep scheduling appointments with you that you don't want. People dealing with mental health issues really don't need to be dealing with scam artists. They're ripping off sick people and it's disgusting.

Long Time User Review I am a long time user of sondermind services. I followed my therapist over from betterhelp and over time also added couples counseling and my Mom also uses them for her severe mental illness therapy. I love that Sondermind really tries to find the right provider for you and if you don't connect, it's easy to switch. I have found the quality of providers to be really good. The therapeutic methods can be tailored to your specific needs and overall, all 3 of us (hubby, Mom and I) have been really happy, and really *helped* by Sondermind. Highly recommend.