The providers that you're matched with… The providers that you're matched with can randomly schedule appointments with you without your approval. I had an appointment scheduled for me that is supposed to happen in 4 hours. But they have a 24 hr cancelation policy so I can't even cancel this appointment I didn't make, and there are fees (I won't be paying) that result from me not showing up. You also have NO way of closing your account, so they can just keep scheduling appointments with you that you don't want. People dealing with mental health issues really don't need to be dealing with scam artists. They're ripping off sick people and it's disgusting.

This is a Mickey Mouse operation This is a Mickey Mouse operation. Their "therapists" are contractors and have no accountability. They can no show you, cancel last minute and Sondermind wont do anything because they are contractors. I was no showed twice and when I called the customer service just gave me robotic lip service and suggested another person. I did that and the guy canceled. Lol. Do yourself a favor and find a real therapist

Heard and Seen I felt heard and comfortable by Emma throughout our hour long session. Therapy had been scary for me as I have so many things to confront. I felt like a deer in headlights going into it, but Emma was so easy to talk to and even asked me what direction I would want my therapy to go in. It was nice to get some things off of my chest in a healthy way. I look forward to my future with SonderMind.

Flawless Video Chat Counseling I was paired originally with 3 counselors after indicating my specific needs. I could immediately tell those 3 were not for me. I indicated that on the website. I was sent 3 more without having to give a reason or anything. I selected my current counselor. The ability to have a session over video chat from where I physically am located has been exactly what i needed. I have made huge strides in my mental health in just a few months. The video chat and messaging on the app is flawless. I recommend Sondermind to anyone seeking counseling.

Great company to contract with! I have been a contractor with Sondermind for two years now, and have enjoyed my experience. Their customer service is amazing since they have live people answering the phones. My questions are always answered thoroughly when I call, and also have a coach who checks in with me every now and again. Their clinician portal is easy to use, you can track your payouts, and filing insurance claims are a breeze. In addition, they ask for feedback from clinicians and have made several improvements due to this.