Flawless Video Chat Counseling I was paired originally with 3 counselors after indicating my specific needs. I could immediately tell those 3 were not for me. I indicated that on the website. I was sent 3 more without having to give a reason or anything. I selected my current counselor. The ability to have a session over video chat from where I physically am located has been exactly what i needed. I have made huge strides in my mental health in just a few months. The video chat and messaging on the app is flawless. I recommend Sondermind to anyone seeking counseling.

I'm doing very well in my sessions with… I'm doing very well in my sessions with my therapist. She is really in tune with what I'm feeling and that makes me feel vey comfortable.

Was charged a no-show fee when patient… Was charged a no-show fee when patient indeed logged in and waited for therapist who never showed up. Therapist was Hailee Bradshaw. Would 100% NOT recommend these therapists!

I was only rec’d male providers even… I was only rec’d male providers even though I was looking for a female provider. Want to be able to delete the providers you rec’d initially off of my profile and one of them wasn’t responsive to my message. Still don’t know how much it will cost even though I signed up about a month ago and have had 3 sessions. I know it only takes a few minutes to get insurance verified and cost per session identified. Rebecca is great but I found her myself.

Great therapist, awful everything else The therapist who they connected me to was great, but everything else about this company is awful. Please save yourself the hassle of wasting time with their customer support and billing system. You will not be billed on time and will receive them all in one lump sum months after your actual session. God help you if you want to actually talk with a representative because the wait times are egregious. Avoid if at all possible.