Scheduling very smooth I was able to schedule with a therapist very easily. I really connected with her. Not sure how the billing works. My insurance paid so don’t know if I get billed the balance directly or if it automatically charges my credit card.

Great therapist, awful everything else The therapist who they connected me to was great, but everything else about this company is awful. Please save yourself the hassle of wasting time with their customer support and billing system. You will not be billed on time and will receive them all in one lump sum months after your actual session. God help you if you want to actually talk with a representative because the wait times are egregious. Avoid if at all possible.

Application Difficult to understand I am just trying to sign up for a therapist and am already frustrated with the application. I get to the point where it ask for a copy of my insurance card. I am 70 yrs old and I don't know what to do. I'm not tech savvy. Can another way be found to get my insurance info to you.

Like many on this site Like many on this site, this is a very dishonest organization. We scheduled a session and canceled 2 days prior to the session. Our therapist stated she would take care of removing this charge. After contacting soudermind about our received bill they refused to refund our funds of the cancellation. The system seems to be a homemade system or a very unprofessional one! Please understand the 2.9 rating is probably because of the method use to take advantage of customers. Disappointed in our experience.

The providers that you're matched with… The providers that you're matched with can randomly schedule appointments with you without your approval. I had an appointment scheduled for me that is supposed to happen in 4 hours. But they have a 24 hr cancelation policy so I can't even cancel this appointment I didn't make, and there are fees (I won't be paying) that result from me not showing up. You also have NO way of closing your account, so they can just keep scheduling appointments with you that you don't want. People dealing with mental health issues really don't need to be dealing with scam artists. They're ripping off sick people and it's disgusting.