Easy to use website and great interface. The interface and forms are very intuitive and straightforward. I did have an issue with my initial account setup, but support was very helpful resolving it. Finding a clinician was very easy and everyone was very friendly.

Was charged a no-show fee when patient… Was charged a no-show fee when patient indeed logged in and waited for therapist who never showed up. Therapist was Hailee Bradshaw. Would 100% NOT recommend these therapists!

Quality of Therapist I have a lifetime of working with Therapists and Psychiatrists I'm 67 years old and diagnosed as a manic depressive. Today's that diagnosis is bipolar. Being in the law enforcement field for 23 years I now suffer with PTSD along with bipolar symptoms and other mental health issues which makes every day functioning a struggle. This is the 1st time I have a Therapist who has expertise in all the areas that effect me. Working with Sonder mind is excellent because you look thru various Therapist profile and you pick which one may be a good fit. I feel fortunate the fit is perfect. My Therapist is able to address sensitive areas without causing more stress which always happened when working with a Therapist, so much so the adverse results out weighed the benefit. Not so working with my SonderMind Therapist. In the past couple of weeks I have been able to say no. I have been able to put myself 1st and stop being a sounding board to people which is huge for me. I feel stronger to self protect without feeling guilty. Another huge step. I know I am better because of SonderMind and hope you will try them. The only negative thing I can say is they don't have any Psychiatrist onboard to get a change in my psych medications.

Long Time User Review I am a long time user of sondermind services. I followed my therapist over from betterhelp and over time also added couples counseling and my Mom also uses them for her severe mental illness therapy. I love that Sondermind really tries to find the right provider for you and if you don't connect, it's easy to switch. I have found the quality of providers to be really good. The therapeutic methods can be tailored to your specific needs and overall, all 3 of us (hubby, Mom and I) have been really happy, and really *helped* by Sondermind. Highly recommend.

Great therapist, awful everything else The therapist who they connected me to was great, but everything else about this company is awful. Please save yourself the hassle of wasting time with their customer support and billing system. You will not be billed on time and will receive them all in one lump sum months after your actual session. God help you if you want to actually talk with a representative because the wait times are egregious. Avoid if at all possible.