This is a Mickey Mouse operation This is a Mickey Mouse operation. Their "therapists" are contractors and have no accountability. They can no show you, cancel last minute and Sondermind wont do anything because they are contractors. I was no showed twice and when I called the customer service just gave me robotic lip service and suggested another person. I did that and the guy canceled. Lol. Do yourself a favor and find a real therapist

Application Difficult to understand I am just trying to sign up for a therapist and am already frustrated with the application. I get to the point where it ask for a copy of my insurance card. I am 70 yrs old and I don't know what to do. I'm not tech savvy. Can another way be found to get my insurance info to you.

Flawless Video Chat Counseling I was paired originally with 3 counselors after indicating my specific needs. I could immediately tell those 3 were not for me. I indicated that on the website. I was sent 3 more without having to give a reason or anything. I selected my current counselor. The ability to have a session over video chat from where I physically am located has been exactly what i needed. I have made huge strides in my mental health in just a few months. The video chat and messaging on the app is flawless. I recommend Sondermind to anyone seeking counseling.

Easy to use website and great interface. The interface and forms are very intuitive and straightforward. I did have an issue with my initial account setup, but support was very helpful resolving it. Finding a clinician was very easy and everyone was very friendly.

The providers that you're matched with… The providers that you're matched with can randomly schedule appointments with you without your approval. I had an appointment scheduled for me that is supposed to happen in 4 hours. But they have a 24 hr cancelation policy so I can't even cancel this appointment I didn't make, and there are fees (I won't be paying) that result from me not showing up. You also have NO way of closing your account, so they can just keep scheduling appointments with you that you don't want. People dealing with mental health issues really don't need to be dealing with scam artists. They're ripping off sick people and it's disgusting.