The providers that you're matched with… The providers that you're matched with can randomly schedule appointments with you without your approval. I had an appointment scheduled for me that is supposed to happen in 4 hours. But they have a 24 hr cancelation policy so I can't even cancel this appointment I didn't make, and there are fees (I won't be paying) that result from me not showing up. You also have NO way of closing your account, so they can just keep scheduling appointments with you that you don't want. People dealing with mental health issues really don't need to be dealing with scam artists. They're ripping off sick people and it's disgusting.

I have the perfect connection! I have the perfect connection with my therapist Elaine Wallace. First off she’s easy to talk to, provides a great perspective, and she not afraid to share things with me the brings enlightenment. I’m really happy to be connected to the SonderMinds team.

I only had 1 session I only had 1 session, 1st time she had to take a call, her dad health issues. Then mostly I talked. I scheduled another, same person I had a terrible anxiety attack and lost it at work I looked at my emails and she had canceled same day. That was a bad deal. Today I get a bill 250.00 because she's out of network. I gave my insurance info.and it said she was.I need therapy so bad and I was disappointed.

I was only rec’d male providers even… I was only rec’d male providers even though I was looking for a female provider. Want to be able to delete the providers you rec’d initially off of my profile and one of them wasn’t responsive to my message. Still don’t know how much it will cost even though I signed up about a month ago and have had 3 sessions. I know it only takes a few minutes to get insurance verified and cost per session identified. Rebecca is great but I found her myself.

Application Difficult to understand I am just trying to sign up for a therapist and am already frustrated with the application. I get to the point where it ask for a copy of my insurance card. I am 70 yrs old and I don't know what to do. I'm not tech savvy. Can another way be found to get my insurance info to you.