When I needed help, they didn't help I've been seeing lavender for a few months now and my experience has been very bad and I'm switching providers. Firstly the practitioner I was seeing was not very professional. At one point I took an assessment for a condition and the next time we met to go over the results she "joked" that I was not positive for the condition and then revealed it was a big goof and I actually was positive for the condition. SO FUNNY RIGHT? Beyond just the provider, the administration supporting the provider was very poor. I was prescribed a medication that is currently in short supply and when I went to fill my prescription I was told by the pharmacy I would not be able to get the prescription filled for 3 months. I went to Lavender and they told me I would have to schedule a new appointment which makes sense. But then the pharmacy called 40 house before my appointment and they were able to get the prescription filled, Hurray! I contact the administration, they say you are in the 48 hour period either you go through with the appointment or we charge you $140 for no showing on the session. I ask for a bit of leniency were circumstances that were out of my control and I did the best I could. They tell me "too bad" and just bill me $140. Within this whole ordeal, they also lost my insurance information which led to this confusing set of emails where they told me they aren't willing to see un-insured people (I've been insured through the entirety of our relationship) and just honestly felt like they wanted my money and not to help me. There are tons of other options and providers out there. Just stay away from this provider.

I booked my initial appointment on… I booked my initial appointment on ZocDoc, only to be told that appointment would not kept as I did not book on the Lavender platform. I ask then while allow for booking on Zocdoc at all. Then, my appointment was cancelled again as they stated that they not have my intake forms yet I had submitted the information 4 times. Then my appointment was cancelled again, on the day off due to connectivity issues of the provider. Most recently, my provider was 20 minutes late for the appointment and the she cancelled in the middle of my appointment has she again was having internet problems. She assured me that I would not be charged as we only had a brief visit, yet my card was charged $300 as a no-show fee. As always, I cannot get in contact with anyone when I call, it simply rings out. There is not even an answering service. In truth, the customer service at Lavender is disgraceful. Please do not book with this company.

I had an awful experience I had an awful experience. They cancelled my initial appointment with little notice or explanation. They were incredibly pushy about having me fill out the intake form a full 12 days before the appointment. Sometimes people are busy! The customer service rep said I hung up on her, which is why the appointment was cancelled a second time. I didn’t hang up on anyone! When I did fill out the intake form (which is lengthy and requires I provide payment info too) they denied to see me without explanation as to why. Everytime I’ve called the customer service line it was busy. Still haven’t heard back. Total waste of time for an exercise that is already difficult to go through.

I am going through a lot of betrayal… I am going through a lot of betrayal from my family ... I am going up against my daughter this week in a trial because my almost 20 year old daughter went out of network on her medical expenses... Sheena has been great with giving me coping mechanisms and taking each day as a brand new one! I just love her positivity and her personality is just refreshing ! I am glad that I have found her ! Thank you Lavendar and Happy Holidays ! Sincerely, Rachel Dieppa

Fraud One of the worst mental health experiences I’ve ever had. They are eager to speak to new patients to get you scheduled with one of their teen age NPs. You have to provide insurance, credit card and other personal information. They check your insurance, give you a ballpark quote then charge you without providing a bill based on the ballpark charges. DO NOT DO NOT DO NOT USE THIS SERVICE