I booked my initial appointment on… I booked my initial appointment on ZocDoc, only to be told that appointment would not kept as I did not book on the Lavender platform. I ask then while allow for booking on Zocdoc at all. Then, my appointment was cancelled again as they stated that they not have my intake forms yet I had submitted the information 4 times. Then my appointment was cancelled again, on the day off due to connectivity issues of the provider. Most recently, my provider was 20 minutes late for the appointment and the she cancelled in the middle of my appointment has she again was having internet problems. She assured me that I would not be charged as we only had a brief visit, yet my card was charged $300 as a no-show fee. As always, I cannot get in contact with anyone when I call, it simply rings out. There is not even an answering service. In truth, the customer service at Lavender is disgraceful. Please do not book with this company.

They are crooks, do not go with them Hi, I just started and new at this. Never done video chat. So nothing was explained on how to use this site. First time, they call late no answer. Second time called late no answer. I was charged $300.00 for no show but I have insurance. Insurance is suppose to cover. Now i asked for refund, they blackmail me and said I'll refund you when you go to a new session. I said no thanks, I just want my refund. I'm not working. Now they say, you can't get it back because they said so. Thanks thieves.

If you're currently experiencing… If you're currently experiencing suicidal thoughts, apparently that's grounds for rejection. They booked my appointment, went through all the steps with insurance, and then suddenly cancelled it and told me that I'd be better off finding support elsewhere, just because I listed that I've been having suicidal thoughts in my intake form. Seemed to completely ignore that I have a therapist already and I was just coming here for medication management, not for therapy. Gave me a list of two other recommended providers - one of which wasn't even another psychiatrist, but was a therapist group. Might be a good practice if you can actually get in and if you're not experiencing severe mental health issues (seems pretty counterintuitive for a psychiatrist office though!). Feels like their policy encourages you to downplay your symptoms. Kind of ridiculous that they'd book your appointment before reviewing your intake form, anyways.

awful I initially chose Lavender because I found the provider and liked their background and specialties. I liked that I could book online, and they took my insurance. Then so many things went wrong. My provider repeatedly canceled sessions last minute. When the concierge called to cancel a THIRD appointment in a row, I was given a reschedule date for over a month away. I was for some reason no longer able to book online and got no reason as to why. I work night shift and booking online is very helpful for me as it is challenging to call and schedule during business hours. They also were prescribing me medication that I had to stop taking since I had no one to help me determine if it was even working. When I emailed them to let them know I was no longer interested in continuing my care there (since they were canceling my appointments anyway) and that because of the situation would likely not try to find a new provider at all, I didn’t get any response other than a document shared with me that I was “discharged from service”. I feel like as a MENTAL HEALTH SERVICE, they should be much more concerned about their patients’ mental health.

Feels Like I was Scammed I signed up for an appointment because one of my previous psychiatrists joined the site. I went through the full account setup, tested to make sure everything was working ahead of time, but when I went to log in for my appointment the site kept sending me back to the login form no matter what I tried. When I finally made it into the site (had to go to the booking page which had a cached login, log out, then log in again) and opened my appointment, no one was there. I was changed $300 for an appointment I never had, when I was told it would only be a $25 copay through insurance. No one answered the phone number listed on their website, or the text help line, or via their email support.