I really felt cared for and supported… I really felt cared for and supported during my time with my Lavender provider. Plus booking online and having video sessions were way more convenient for my lifestyle. I found when I was doing in person sessions I would end up canceling because the commute, parking situation and waiting room was just too much to be bothered with. This made it seamless and I could focus on what I wanted to talk about.

Denied care for something silly I was denied care for the sole reason that I’ve been prescribed suboxone. It’s pretty apparent that I’m still paying for mistakes I made years ago. I wasn’t expecting to be prescribed suboxone through lavender, I just wanted help with my other issues. Complete waste of time really.

I didn't even get to go to my initial, they're frauds I didn't even get to go to my initial, THey're frauds. I paid 150 out right for a provider without insurance, and they are scamming people to pay 125 a session claiming that their bill is $300 for an hour. they are thieves. the girl said her supervisor would call me back but then I couldn't get thru. They cancelled my appointment and I still haven't received a call from the supervisor (in an hour like she said). These people don't want to help, they're cons that only care about money. interestingly, my insurance says they charge $0-$75 for co-pays. So not only are they going to bill insurance, but they are making us pay full price for a session out of pocket. I paid $50 my last provider in-network and $150 full price (No ins/out of network/ out of pocket provider). Spread the word, Do not book with them. They're reviews and costs are inflated to make then seem high value, but they're really thieves and insurance leaches. I uploaded my credit card information. they better not charge it considering they cancelled my appointment.

When I needed help, they didn't help I've been seeing lavender for a few months now and my experience has been very bad and I'm switching providers. Firstly the practitioner I was seeing was not very professional. At one point I took an assessment for a condition and the next time we met to go over the results she "joked" that I was not positive for the condition and then revealed it was a big goof and I actually was positive for the condition. SO FUNNY RIGHT? Beyond just the provider, the administration supporting the provider was very poor. I was prescribed a medication that is currently in short supply and when I went to fill my prescription I was told by the pharmacy I would not be able to get the prescription filled for 3 months. I went to Lavender and they told me I would have to schedule a new appointment which makes sense. But then the pharmacy called 40 house before my appointment and they were able to get the prescription filled, Hurray! I contact the administration, they say you are in the 48 hour period either you go through with the appointment or we charge you $140 for no showing on the session. I ask for a bit of leniency were circumstances that were out of my control and I did the best I could. They tell me "too bad" and just bill me $140. Within this whole ordeal, they also lost my insurance information which led to this confusing set of emails where they told me they aren't willing to see un-insured people (I've been insured through the entirety of our relationship) and just honestly felt like they wanted my money and not to help me. There are tons of other options and providers out there. Just stay away from this provider.

I booked my initial appointment on… I booked my initial appointment on ZocDoc, only to be told that appointment would not kept as I did not book on the Lavender platform. I ask then while allow for booking on Zocdoc at all. Then, my appointment was cancelled again as they stated that they not have my intake forms yet I had submitted the information 4 times. Then my appointment was cancelled again, on the day off due to connectivity issues of the provider. Most recently, my provider was 20 minutes late for the appointment and the she cancelled in the middle of my appointment has she again was having internet problems. She assured me that I would not be charged as we only had a brief visit, yet my card was charged $300 as a no-show fee. As always, I cannot get in contact with anyone when I call, it simply rings out. There is not even an answering service. In truth, the customer service at Lavender is disgraceful. Please do not book with this company.