Ableism and Disrespect Lavender Psychiatry should really do some pre-screening. They booked me for an appointment, I filled out a very long intake form full of personal information (including financial) and was told they couldn't work with me because I had a concussion 11 years ago. They also will not work with anyone who even might be autistic. There's some weird ableism there and also no respect for client time, energy, and the difficulty of disclosure.

Biggest waste of time Please, please, PLEASE don't waste your time with them if you are seriously in need of help. As someone else mentioned, they have you fill out an intake form (once you've already made your appointment), then will reach out and cancel it a few days later based on how you answer the intake form. I also was looking for help with anxiety and depression, which they say they treat, yet was denied service. I don't know who runs this place or makes the policies but they need to hire someone else.

pestered me to make a new appointment… pestered me to make a new appointment and then want to charge me $100 because I tried to cancel within 24 hours due to an emergency. The care is not good, if you just need pills its fine but dont try to utilize their care team.

Feels Like I was Scammed I signed up for an appointment because one of my previous psychiatrists joined the site. I went through the full account setup, tested to make sure everything was working ahead of time, but when I went to log in for my appointment the site kept sending me back to the login form no matter what I tried. When I finally made it into the site (had to go to the booking page which had a cached login, log out, then log in again) and opened my appointment, no one was there. I was changed $300 for an appointment I never had, when I was told it would only be a $25 copay through insurance. No one answered the phone number listed on their website, or the text help line, or via their email support.

The company is not what they claim I wish I could say I was a new patient . I wasn’t. I have been with them for 3 years. They say they specialize in anxiety, panic disorder, depression and medication management . Dr. Gannon their Yale graduate co-founder claims in her Headway profile the company she co-founded is always transparent . Sadly after 3 years of being a patient there with the same NP, because she placed me on a new medication that caused my condition to worsen and filing a complaint . Their solution was to discharge me as a client. Medication management? Ummm...! Full transparency? They wanted me to go get a liver and kidney function lab work done! I agreed! Let’s see if I am able to be placed on this new medication they were suggesting. I’m at the point of desperation at this point because the last medication really made my condition worse. I was on Paxil for a year but it just slowly stopped working. Put me on Venflaxine 6 weeks later .... I couldn’t stop having anxiety attacks ! So hence the lab work order to see if I could be put on an new medication they felt would help. I look at the lab place they want me to go to ....on google to try to get an appointment. The lab says they specialize in drug testing. Hmmmm... that’s interesting! Not that I care! I’m going for a liver and kidney function test. Then I look at the lab form they gave me... sure enough... a full 8 panel drug test is ordered on there with the other test. “ Transparency “? I do not use drugs! The only drugs that enter my body are those specifically prescribed for me! At this point yes... I do question it! Why am I being drug tested? Their answer was simple.... because we can!!! Ok... that’s fine too! But where was the transparency??? So I emailed them to ask about why I was suddenly being drug tested. Surely there must be a reason. After all they are even sending me to a lab that specializes in drug testing. They had my NP ( nurse practitioner) call me back and all she had to say about this was... I forgot to tell you. Ok but why are you requesting it? I filed a complaint about my med .... that’s the reason. In my opinion she just didn’t want to look like the blame for giving me a med that made my condition worse. One of the major side effects of this med .... is ANXIETY! Ummmm???? Hello??? Anyone there? Knock knock! Also... do not ever think you can call or email this place and directly speak to your NP. Not going to happen! Unless you slap that insurance card down or cash to pay. They have a concierges team that deals with you as a distant entity! ( I say distant because it can take 2 days at this point to even get a real human response... even their answering machine says that) ( never used to be that way... you would get a human response or answering on the phone right away) so if your issue is major, in regards to THEIR care or you have a concern or complaint... don’t be surprised if you cannot reach a human for a while. It was all good while Covid was media prevalent. Now.... they are fully out of tune with what patients needs are. If you just need someone to talk to... lonely... have a slight anxiety or depression.... no problem! If you want real therapy ... I can honestly say I never received that. They just smile and nod in the camera.... give you meds they hope will work ( in my case) and so long as you don’t have a single complaint ( in my case) about that med, they will probably be a good fit for you. Other than that... do yourself a favor... keep scrolling! As a Law Graduate I know that I can be held liable for perjury if I am not telling the truth , as well as defamation. So I assure you... every word I have said here is true!