I had an awful experience I had an awful experience. They cancelled my initial appointment with little notice or explanation. They were incredibly pushy about having me fill out the intake form a full 12 days before the appointment. Sometimes people are busy! The customer service rep said I hung up on her, which is why the appointment was cancelled a second time. I didn’t hang up on anyone! When I did fill out the intake form (which is lengthy and requires I provide payment info too) they denied to see me without explanation as to why. Everytime I’ve called the customer service line it was busy. Still haven’t heard back. Total waste of time for an exercise that is already difficult to go through.

Denied care for something silly I was denied care for the sole reason that I’ve been prescribed suboxone. It’s pretty apparent that I’m still paying for mistakes I made years ago. I wasn’t expecting to be prescribed suboxone through lavender, I just wanted help with my other issues. Complete waste of time really.

Contacting them/setting up appointment… Contacting them/setting up appointment was super easy. The "concierge" service is nice and the person I emailed and spoke to on the phone is nice. They were very informative and answered my questions. I am looking forward to my appointment after this initial interaction!

pestered me to make a new appointment… pestered me to make a new appointment and then want to charge me $100 because I tried to cancel within 24 hours due to an emergency. The care is not good, if you just need pills its fine but dont try to utilize their care team.

I found my amazing therapist through… I found my amazing therapist through Lavender. I have been in therapy for many years now and have not felt so well matched before. The concierge team is always helpful and great at following up. I also appreciate the distanced counseling in the comfort of my home. Definitely recommend if you’ve been searching for the right fit!