I booked my initial appointment on… I booked my initial appointment on ZocDoc, only to be told that appointment would not kept as I did not book on the Lavender platform. I ask then while allow for booking on Zocdoc at all. Then, my appointment was cancelled again as they stated that they not have my intake forms yet I had submitted the information 4 times. Then my appointment was cancelled again, on the day off due to connectivity issues of the provider. Most recently, my provider was 20 minutes late for the appointment and the she cancelled in the middle of my appointment has she again was having internet problems. She assured me that I would not be charged as we only had a brief visit, yet my card was charged $300 as a no-show fee. As always, I cannot get in contact with anyone when I call, it simply rings out. There is not even an answering service. In truth, the customer service at Lavender is disgraceful. Please do not book with this company.

I had an awful experience I had an awful experience. They cancelled my initial appointment with little notice or explanation. They were incredibly pushy about having me fill out the intake form a full 12 days before the appointment. Sometimes people are busy! The customer service rep said I hung up on her, which is why the appointment was cancelled a second time. I didn’t hang up on anyone! When I did fill out the intake form (which is lengthy and requires I provide payment info too) they denied to see me without explanation as to why. Everytime I’ve called the customer service line it was busy. Still haven’t heard back. Total waste of time for an exercise that is already difficult to go through.

awful I initially chose Lavender because I found the provider and liked their background and specialties. I liked that I could book online, and they took my insurance. Then so many things went wrong. My provider repeatedly canceled sessions last minute. When the concierge called to cancel a THIRD appointment in a row, I was given a reschedule date for over a month away. I was for some reason no longer able to book online and got no reason as to why. I work night shift and booking online is very helpful for me as it is challenging to call and schedule during business hours. They also were prescribing me medication that I had to stop taking since I had no one to help me determine if it was even working. When I emailed them to let them know I was no longer interested in continuing my care there (since they were canceling my appointments anyway) and that because of the situation would likely not try to find a new provider at all, I didn’t get any response other than a document shared with me that I was “discharged from service”. I feel like as a MENTAL HEALTH SERVICE, they should be much more concerned about their patients’ mental health.

Biggest waste of time Please, please, PLEASE don't waste your time with them if you are seriously in need of help. As someone else mentioned, they have you fill out an intake form (once you've already made your appointment), then will reach out and cancel it a few days later based on how you answer the intake form. I also was looking for help with anxiety and depression, which they say they treat, yet was denied service. I don't know who runs this place or makes the policies but they need to hire someone else.

pestered me to make a new appointment… pestered me to make a new appointment and then want to charge me $100 because I tried to cancel within 24 hours due to an emergency. The care is not good, if you just need pills its fine but dont try to utilize their care team.