Denied care for something silly I was denied care for the sole reason that I’ve been prescribed suboxone. It’s pretty apparent that I’m still paying for mistakes I made years ago. I wasn’t expecting to be prescribed suboxone through lavender, I just wanted help with my other issues. Complete waste of time really.

I found my amazing therapist through… I found my amazing therapist through Lavender. I have been in therapy for many years now and have not felt so well matched before. The concierge team is always helpful and great at following up. I also appreciate the distanced counseling in the comfort of my home. Definitely recommend if you’ve been searching for the right fit!

Abelist Policies After filling out the long intake forms, I was given an appointmemt for roughly two weeks away. I thought that was pretty great turn around timing and was super excited. Then three days later, after I had already secured an appointment, I was emailed and told that they actually can't treat my conditions because "they don't have specialists in those areas". I was trying to get help with depression and anxiety, two of the most common mental illness struggles there are. I really wish they would have told me up front that they wouldn't treat me instead of giving me false hope and an appointment and then later canceling it on me. A lot of their policies feel really abelist and odd to me.

The company is not what they claim I wish I could say I was a new patient . I wasn’t. I have been with them for 3 years. They say they specialize in anxiety, panic disorder, depression and medication management . Dr. Gannon their Yale graduate co-founder claims in her Headway profile the company she co-founded is always transparent . Sadly after 3 years of being a patient there with the same NP, because she placed me on a new medication that caused my condition to worsen and filing a complaint . Their solution was to discharge me as a client. Medication management? Ummm...! Full transparency? They wanted me to go get a liver and kidney function lab work done! I agreed! Let’s see if I am able to be placed on this new medication they were suggesting. I’m at the point of desperation at this point because the last medication really made my condition worse. I was on Paxil for a year but it just slowly stopped working. Put me on Venflaxine 6 weeks later .... I couldn’t stop having anxiety attacks ! So hence the lab work order to see if I could be put on an new medication they felt would help. I look at the lab place they want me to go to ....on google to try to get an appointment. The lab says they specialize in drug testing. Hmmmm... that’s interesting! Not that I care! I’m going for a liver and kidney function test. Then I look at the lab form they gave me... sure enough... a full 8 panel drug test is ordered on there with the other test. “ Transparency “? I do not use drugs! The only drugs that enter my body are those specifically prescribed for me! At this point yes... I do question it! Why am I being drug tested? Their answer was simple.... because we can!!! Ok... that’s fine too! But where was the transparency??? So I emailed them to ask about why I was suddenly being drug tested. Surely there must be a reason. After all they are even sending me to a lab that specializes in drug testing. They had my NP ( nurse practitioner) call me back and all she had to say about this was... I forgot to tell you. Ok but why are you requesting it? I filed a complaint about my med .... that’s the reason. In my opinion she just didn’t want to look like the blame for giving me a med that made my condition worse. One of the major side effects of this med .... is ANXIETY! Ummmm???? Hello??? Anyone there? Knock knock! Also... do not ever think you can call or email this place and directly speak to your NP. Not going to happen! Unless you slap that insurance card down or cash to pay. They have a concierges team that deals with you as a distant entity! ( I say distant because it can take 2 days at this point to even get a real human response... even their answering machine says that) ( never used to be that way... you would get a human response or answering on the phone right away) so if your issue is major, in regards to THEIR care or you have a concern or complaint... don’t be surprised if you cannot reach a human for a while. It was all good while Covid was media prevalent. Now.... they are fully out of tune with what patients needs are. If you just need someone to talk to... lonely... have a slight anxiety or depression.... no problem! If you want real therapy ... I can honestly say I never received that. They just smile and nod in the camera.... give you meds they hope will work ( in my case) and so long as you don’t have a single complaint ( in my case) about that med, they will probably be a good fit for you. Other than that... do yourself a favor... keep scrolling! As a Law Graduate I know that I can be held liable for perjury if I am not telling the truth , as well as defamation. So I assure you... every word I have said here is true!

I am going through a lot of betrayal… I am going through a lot of betrayal from my family ... I am going up against my daughter this week in a trial because my almost 20 year old daughter went out of network on her medical expenses... Sheena has been great with giving me coping mechanisms and taking each day as a brand new one! I just love her positivity and her personality is just refreshing ! I am glad that I have found her ! Thank you Lavendar and Happy Holidays ! Sincerely, Rachel Dieppa