awful I initially chose Lavender because I found the provider and liked their background and specialties. I liked that I could book online, and they took my insurance. Then so many things went wrong. My provider repeatedly canceled sessions last minute. When the concierge called to cancel a THIRD appointment in a row, I was given a reschedule date for over a month away. I was for some reason no longer able to book online and got no reason as to why. I work night shift and booking online is very helpful for me as it is challenging to call and schedule during business hours. They also were prescribing me medication that I had to stop taking since I had no one to help me determine if it was even working. When I emailed them to let them know I was no longer interested in continuing my care there (since they were canceling my appointments anyway) and that because of the situation would likely not try to find a new provider at all, I didn’t get any response other than a document shared with me that I was “discharged from service”. I feel like as a MENTAL HEALTH SERVICE, they should be much more concerned about their patients’ mental health.

I had an awful experience I had an awful experience. They cancelled my initial appointment with little notice or explanation. They were incredibly pushy about having me fill out the intake form a full 12 days before the appointment. Sometimes people are busy! The customer service rep said I hung up on her, which is why the appointment was cancelled a second time. I didn’t hang up on anyone! When I did fill out the intake form (which is lengthy and requires I provide payment info too) they denied to see me without explanation as to why. Everytime I’ve called the customer service line it was busy. Still haven’t heard back. Total waste of time for an exercise that is already difficult to go through.

When I needed help, they didn't help I've been seeing lavender for a few months now and my experience has been very bad and I'm switching providers. Firstly the practitioner I was seeing was not very professional. At one point I took an assessment for a condition and the next time we met to go over the results she "joked" that I was not positive for the condition and then revealed it was a big goof and I actually was positive for the condition. SO FUNNY RIGHT? Beyond just the provider, the administration supporting the provider was very poor. I was prescribed a medication that is currently in short supply and when I went to fill my prescription I was told by the pharmacy I would not be able to get the prescription filled for 3 months. I went to Lavender and they told me I would have to schedule a new appointment which makes sense. But then the pharmacy called 40 house before my appointment and they were able to get the prescription filled, Hurray! I contact the administration, they say you are in the 48 hour period either you go through with the appointment or we charge you $140 for no showing on the session. I ask for a bit of leniency were circumstances that were out of my control and I did the best I could. They tell me "too bad" and just bill me $140. Within this whole ordeal, they also lost my insurance information which led to this confusing set of emails where they told me they aren't willing to see un-insured people (I've been insured through the entirety of our relationship) and just honestly felt like they wanted my money and not to help me. There are tons of other options and providers out there. Just stay away from this provider.

I found my amazing therapist through… I found my amazing therapist through Lavender. I have been in therapy for many years now and have not felt so well matched before. The concierge team is always helpful and great at following up. I also appreciate the distanced counseling in the comfort of my home. Definitely recommend if you’ve been searching for the right fit!

Amazing service Honestly, the service is amazing. Currently in the middle of switching insurances, so not sure if they cover. If anyone is looking for very high quality mental health care from the comfort of home, this is the place to go.