I had an awful experience I had an awful experience. They cancelled my initial appointment with little notice or explanation. They were incredibly pushy about having me fill out the intake form a full 12 days before the appointment. Sometimes people are busy! The customer service rep said I hung up on her, which is why the appointment was cancelled a second time. I didn’t hang up on anyone! When I did fill out the intake form (which is lengthy and requires I provide payment info too) they denied to see me without explanation as to why. Everytime I’ve called the customer service line it was busy. Still haven’t heard back. Total waste of time for an exercise that is already difficult to go through.

Fraud One of the worst mental health experiences I’ve ever had. They are eager to speak to new patients to get you scheduled with one of their teen age NPs. You have to provide insurance, credit card and other personal information. They check your insurance, give you a ballpark quote then charge you without providing a bill based on the ballpark charges. DO NOT DO NOT DO NOT USE THIS SERVICE

If you're currently experiencing… If you're currently experiencing suicidal thoughts, apparently that's grounds for rejection. They booked my appointment, went through all the steps with insurance, and then suddenly cancelled it and told me that I'd be better off finding support elsewhere, just because I listed that I've been having suicidal thoughts in my intake form. Seemed to completely ignore that I have a therapist already and I was just coming here for medication management, not for therapy. Gave me a list of two other recommended providers - one of which wasn't even another psychiatrist, but was a therapist group. Might be a good practice if you can actually get in and if you're not experiencing severe mental health issues (seems pretty counterintuitive for a psychiatrist office though!). Feels like their policy encourages you to downplay your symptoms. Kind of ridiculous that they'd book your appointment before reviewing your intake form, anyways.

I didn't even get to go to my initial, they're frauds I didn't even get to go to my initial, THey're frauds. I paid 150 out right for a provider without insurance, and they are scamming people to pay 125 a session claiming that their bill is $300 for an hour. they are thieves. the girl said her supervisor would call me back but then I couldn't get thru. They cancelled my appointment and I still haven't received a call from the supervisor (in an hour like she said). These people don't want to help, they're cons that only care about money. interestingly, my insurance says they charge $0-$75 for co-pays. So not only are they going to bill insurance, but they are making us pay full price for a session out of pocket. I paid $50 my last provider in-network and $150 full price (No ins/out of network/ out of pocket provider). Spread the word, Do not book with them. They're reviews and costs are inflated to make then seem high value, but they're really thieves and insurance leaches. I uploaded my credit card information. they better not charge it considering they cancelled my appointment.

The company is not what they claim I wish I could say I was a new patient . I wasn’t. I have been with them for 3 years. They say they specialize in anxiety, panic disorder, depression and medication management . Dr. Gannon their Yale graduate co-founder claims in her Headway profile the company she co-founded is always transparent . Sadly after 3 years of being a patient there with the same NP, because she placed me on a new medication that caused my condition to worsen and filing a complaint . Their solution was to discharge me as a client. Medication management? Ummm...! Full transparency? They wanted me to go get a liver and kidney function lab work done! I agreed! Let’s see if I am able to be placed on this new medication they were suggesting. I’m at the point of desperation at this point because the last medication really made my condition worse. I was on Paxil for a year but it just slowly stopped working. Put me on Venflaxine 6 weeks later .... I couldn’t stop having anxiety attacks ! So hence the lab work order to see if I could be put on an new medication they felt would help. I look at the lab place they want me to go to ....on google to try to get an appointment. The lab says they specialize in drug testing. Hmmmm... that’s interesting! Not that I care! I’m going for a liver and kidney function test. Then I look at the lab form they gave me... sure enough... a full 8 panel drug test is ordered on there with the other test. “ Transparency “? I do not use drugs! The only drugs that enter my body are those specifically prescribed for me! At this point yes... I do question it! Why am I being drug tested? Their answer was simple.... because we can!!! Ok... that’s fine too! But where was the transparency??? So I emailed them to ask about why I was suddenly being drug tested. Surely there must be a reason. After all they are even sending me to a lab that specializes in drug testing. They had my NP ( nurse practitioner) call me back and all she had to say about this was... I forgot to tell you. Ok but why are you requesting it? I filed a complaint about my med .... that’s the reason. In my opinion she just didn’t want to look like the blame for giving me a med that made my condition worse. One of the major side effects of this med .... is ANXIETY! Ummmm???? Hello??? Anyone there? Knock knock! Also... do not ever think you can call or email this place and directly speak to your NP. Not going to happen! Unless you slap that insurance card down or cash to pay. They have a concierges team that deals with you as a distant entity! ( I say distant because it can take 2 days at this point to even get a real human response... even their answering machine says that) ( never used to be that way... you would get a human response or answering on the phone right away) so if your issue is major, in regards to THEIR care or you have a concern or complaint... don’t be surprised if you cannot reach a human for a while. It was all good while Covid was media prevalent. Now.... they are fully out of tune with what patients needs are. If you just need someone to talk to... lonely... have a slight anxiety or depression.... no problem! If you want real therapy ... I can honestly say I never received that. They just smile and nod in the camera.... give you meds they hope will work ( in my case) and so long as you don’t have a single complaint ( in my case) about that med, they will probably be a good fit for you. Other than that... do yourself a favor... keep scrolling! As a Law Graduate I know that I can be held liable for perjury if I am not telling the truth , as well as defamation. So I assure you... every word I have said here is true!