Feels Like I was Scammed I signed up for an appointment because one of my previous psychiatrists joined the site. I went through the full account setup, tested to make sure everything was working ahead of time, but when I went to log in for my appointment the site kept sending me back to the login form no matter what I tried. When I finally made it into the site (had to go to the booking page which had a cached login, log out, then log in again) and opened my appointment, no one was there. I was changed $300 for an appointment I never had, when I was told it would only be a $25 copay through insurance. No one answered the phone number listed on their website, or the text help line, or via their email support.

Denied care for something silly I was denied care for the sole reason that I’ve been prescribed suboxone. It’s pretty apparent that I’m still paying for mistakes I made years ago. I wasn’t expecting to be prescribed suboxone through lavender, I just wanted help with my other issues. Complete waste of time really.

I booked my initial appointment on… I booked my initial appointment on ZocDoc, only to be told that appointment would not kept as I did not book on the Lavender platform. I ask then while allow for booking on Zocdoc at all. Then, my appointment was cancelled again as they stated that they not have my intake forms yet I had submitted the information 4 times. Then my appointment was cancelled again, on the day off due to connectivity issues of the provider. Most recently, my provider was 20 minutes late for the appointment and the she cancelled in the middle of my appointment has she again was having internet problems. She assured me that I would not be charged as we only had a brief visit, yet my card was charged $300 as a no-show fee. As always, I cannot get in contact with anyone when I call, it simply rings out. There is not even an answering service. In truth, the customer service at Lavender is disgraceful. Please do not book with this company.

Contacting them/setting up appointment… Contacting them/setting up appointment was super easy. The "concierge" service is nice and the person I emailed and spoke to on the phone is nice. They were very informative and answered my questions. I am looking forward to my appointment after this initial interaction!

They are crooks, do not go with them Hi, I just started and new at this. Never done video chat. So nothing was explained on how to use this site. First time, they call late no answer. Second time called late no answer. I was charged $300.00 for no show but I have insurance. Insurance is suppose to cover. Now i asked for refund, they blackmail me and said I'll refund you when you go to a new session. I said no thanks, I just want my refund. I'm not working. Now they say, you can't get it back because they said so. Thanks thieves.