Feels Like I was Scammed I signed up for an appointment because one of my previous psychiatrists joined the site. I went through the full account setup, tested to make sure everything was working ahead of time, but when I went to log in for my appointment the site kept sending me back to the login form no matter what I tried. When I finally made it into the site (had to go to the booking page which had a cached login, log out, then log in again) and opened my appointment, no one was there. I was changed $300 for an appointment I never had, when I was told it would only be a $25 copay through insurance. No one answered the phone number listed on their website, or the text help line, or via their email support.

pestered me to make a new appointment… pestered me to make a new appointment and then want to charge me $100 because I tried to cancel within 24 hours due to an emergency. The care is not good, if you just need pills its fine but dont try to utilize their care team.

Ableism and Disrespect Lavender Psychiatry should really do some pre-screening. They booked me for an appointment, I filled out a very long intake form full of personal information (including financial) and was told they couldn't work with me because I had a concussion 11 years ago. They also will not work with anyone who even might be autistic. There's some weird ableism there and also no respect for client time, energy, and the difficulty of disclosure.

When I needed help, they didn't help I've been seeing lavender for a few months now and my experience has been very bad and I'm switching providers. Firstly the practitioner I was seeing was not very professional. At one point I took an assessment for a condition and the next time we met to go over the results she "joked" that I was not positive for the condition and then revealed it was a big goof and I actually was positive for the condition. SO FUNNY RIGHT? Beyond just the provider, the administration supporting the provider was very poor. I was prescribed a medication that is currently in short supply and when I went to fill my prescription I was told by the pharmacy I would not be able to get the prescription filled for 3 months. I went to Lavender and they told me I would have to schedule a new appointment which makes sense. But then the pharmacy called 40 house before my appointment and they were able to get the prescription filled, Hurray! I contact the administration, they say you are in the 48 hour period either you go through with the appointment or we charge you $140 for no showing on the session. I ask for a bit of leniency were circumstances that were out of my control and I did the best I could. They tell me "too bad" and just bill me $140. Within this whole ordeal, they also lost my insurance information which led to this confusing set of emails where they told me they aren't willing to see un-insured people (I've been insured through the entirety of our relationship) and just honestly felt like they wanted my money and not to help me. There are tons of other options and providers out there. Just stay away from this provider.

I booked my initial appointment on… I booked my initial appointment on ZocDoc, only to be told that appointment would not kept as I did not book on the Lavender platform. I ask then while allow for booking on Zocdoc at all. Then, my appointment was cancelled again as they stated that they not have my intake forms yet I had submitted the information 4 times. Then my appointment was cancelled again, on the day off due to connectivity issues of the provider. Most recently, my provider was 20 minutes late for the appointment and the she cancelled in the middle of my appointment has she again was having internet problems. She assured me that I would not be charged as we only had a brief visit, yet my card was charged $300 as a no-show fee. As always, I cannot get in contact with anyone when I call, it simply rings out. There is not even an answering service. In truth, the customer service at Lavender is disgraceful. Please do not book with this company.