Fraudulent billing I have been treating with a psychiatrist on Talkiatry for about 4 months. Out of the blue my most recent bill was $100 more. Discovered they added an additional charge for “ individual counseling”. The appt was 15 min. There was absolutely no counseling, no discussion of family, work or life stressors, no coping skill discussion, no sleep hygiene tips. I have been a licensed therapist for the last 30 years and understand what this add on charge means and there was nothing additional provided at this session. I reached out to the company to challenge the charge and was met with resistance. Sadly, I ended my relationship with the company due to the fraudulent billing practices. Be warned, this will likely occur if you continue with this provider and the fight to fix it will be fruitless.

billing issues and poor cust service Loved my therapist but then my insurance quit covering talkiatry. I'm guessing too many complaints. Why 1 star? Customer service, billing, and communication issues. When my insurance changed I tired to confirm if they still took BCBS. Every time I talk to someone it's a different story. I've sent my insurance cards 3 times now. Then I get another email asking for my card again. Billing issue: when I first started using them last year it took them mos to get my ins straightened out and they kept trying to bill me an outrageous amount. Biggest issue, it is impossible to speak to anyone at this company that knows anything. OHHH and, my provider was out of state so I had ongoing issues with walgreens refusing to fill my script from an out of state provider. Huge issue!

Fraudulent Billing After completing a survey and speaking to someone on the phone in order to select the right therapist, we were told by said therapist that Talkiatry can not accept her. They were in our insurance network and I got confirmation from Talkiatry in writing that we would only owe $20 copay. We were then billed $427 for 2 sessions and a patient portal, none of which we received. It has been a year contacting both customer service and billing to be told repeatedly they would take care of it just to get sent another bill the next month. Lack of transparency, care and follow through coupled with fraudulent billing.

Crazy bill For my initial session, I was billed over $400. It's insane. I used to have a Psychiatrist with Talkspace. She's great. I paid about $200 for my initial session. She was very thorough. Unfortunately, I moved and she can't provide service in my state. I also have a therapist that I've been working with for years. I tried Talkiatry for medication management. I knew that I just needed to explain what's happening. I told him about my previous Dr, what I'm taking, the usual. It was no way a therapy. And then I get the bill. They just added on to my stress.

Total scam. Total scam. I was supposed to have an appointment with Jason Kudurogianis, I had to wait a month to get an appointment. Two hours before my appointment I get an email saying my appointment was cancelled, no reasons given, no alternate times for make up appointment given. I had to call them up only for them to tell me the doctor cancelled all his appointments on the day because they had internet issues. And that the next available appointment time will be in ANOTHER MONTH. This is the kind of service you will get from Talkiatry.com. Zero concern, zero consideration for patient care. Absolutely ludicrous that they are offering mental health services and then decide that they can just abandon patients at the drop of a hat.