I have been using talkiatry for 6… I have been using talkiatry for 6 months, it was going well at first, affordable, meds worked. Then my psychologist left to go back to in person therapy. The new therapist is outside of my network. Meaning my insurance does not cover it. You'd think it'd be their job to assign you someone within your network but I guess they're too incompetent. They've given me a $500 bill I cannot afford and more suicidal thoughts and tendencies before. So thanks for the crappy service talkiatry.

Fraudulent Billing After completing a survey and speaking to someone on the phone in order to select the right therapist, we were told by said therapist that Talkiatry can not accept her. They were in our insurance network and I got confirmation from Talkiatry in writing that we would only owe $20 copay. We were then billed $427 for 2 sessions and a patient portal, none of which we received. It has been a year contacting both customer service and billing to be told repeatedly they would take care of it just to get sent another bill the next month. Lack of transparency, care and follow through coupled with fraudulent billing.

Most disappointing experience Most disappointing experience. After waiting over a week to get on the calendar, they remind you that your appointment is coming up, then when the appointment time comes, it says 25 minute wait time. Then cancel. Just rescheduled it for tomorrow, gave them a 1 star experience, then canceled me again, out of retaliation... Glad I wasn't in a state where I have already purchased my rope at Home Depot.... Imagine that scenario... Customer service sucks. They can't figure out time zones... On top of it, they are outsourced to Mexico and had some difficulties understanding the gentleman who kept calling me Miss when my name is obviously a guy.... I suggest, get a physical appointment in your home town... This is unacceptable. When you are already in a dire situation, you need help, not additional aggreviation...

Fraudulent billing. $633 for 1 session. Read fine print This company just charged me $633 dollars for a 1st session with a psychiatrist. In what world is this normal? They noted "additional supportive therapy" charges that accounted for some 50% of the bill. I was not aware of any of these charges as the person just asked normal intake questions. And by the way, the service and psychiatrist were average at best.

Ignore (most) of the bad reviews- Talkietry is great Take these bad reviews with a grain of salt. the people who write reviews typically are the people who have bad experiences; you hear almost nothing about the good ones. I never had a billing issue, never got hassled, I had a very simple conversation up front about my health insurance plan to be sure it was covered. It's always been correct... I had 3 bad doctors before using Talkietry. Right away, I did research, found a doctor with good reviews, and now it's been a great experience. He happens to be on Talkietry. The app works, never had the video break, he's always on time, scheduling is a breeze. The patient portal is simple, sending messages - easy. My doctor replies right away, he sends scripts promptly and more importantly CORRECTLY. I had like one issue and he fixed it in like 4 hours. Advice: do your research on the DOCTOR, not the platform. The platform works just fine, pretty good actually. Before you go to your appointment, make sure your insurance company covers it. That's it.