Horrible company, billing, customer service, Hit or Miss with the counsellor. Okay, so I see a lot of ppl saying it is a scam. It's not. It's just really sketchy the way their billing and company works. The therapist is awesome that I have, but thriveworks pressures you into signing up for a membership, that isn't mandatory. I have heard of people getting charged outrageous amounts out of nowhere. DO NOT GIVE THEM YOUR CC ON FILE. use a privacy (dot) com card, a virtual card, you can connect to your bank, so YOU can control it, set a limit, etc. This way I KNOW They can never, ever charge more then 39 dollars at once (even if I cancel, the charge for cancelling won't go thru). Just be careful how you use this service, be sure your insurance covers it completely, and make sure you read the fine print on this place. They are a very scummy company, with some great therapists working for them. This may be the only way to get therapy for some ppl, as it's impossible to find local therapists. When you call, you will not be connected to a "speclist" you'll be connect to some sales rep across the world, that will not match you to the appropiate type of therapist you need. They are terrible. I'd give it 1 start, if it wasn't for the awesome therapist I have. THIS IS THERAPY, THEY ARE COUNSELLORS. They cannot prescribe meds. I see that in a review below. Alot of the issues I see in the other reviews I was told by my therapist, can be handled by telling her, rather then trying to go thru billing, which is staffed by 6 people (from what I was told). Finding the right therapist....is gonna be really big miss or a perfect fit.

They cancelled all my future couples… They cancelled all my future couples counseling appointment after 1 session because a supervisor thinks they know better than the people who booked the appointment. Very unprofessional

Horrible company Horrible company! My insurance paid them and they are still trying to collect the full amount from me. They will not transfer me to a supervisor. I had to put my insurance company on a three way call with them and still can’t get the issues resolved. Stay far away from this billing scam!

Dawn Seeburger was wasted time and money I reached out to Thriveworks to get assistance for a teen to help manage anxiety. We met with Dawn Seeburger and agreed that they would have a session every other week in the evening (agreed to 7 but changed to 6:45 and that was fine). The teen had a meet and greet session during the day and one scheduled session in the evening. The very next two were canceled by Dawn. The first cancellation was followed by an offer to reschedule at 1:30 in the afternoon the next day because she was not feeling well. I explained we are working during the day but we will keep the next scheduled appt. This is a direct quote of the request and response of our texts regarding her cancelling again: Her: Hi, I need to cancel (Name)'s session for tomorrow evening. I can offer 3:30 tomorrow if that works for (name)? Me: We both work during the day and are unable to make an appt that is not later. That's the reason we agreed to the every other (day of the week) evening. This is the second scheduled appt you have cancelled. I understand life happened but you need to offer a reschedule that is in line with our regularly scheduled time, even if you need to change the day of the week. Please advise. Her: I typically don't offer evening appointments and was making an exception with those bi weekly (day of week). And yes, cancelations may arise on either end. I can put in a referral for someone else who may have more consistent evening times. My schedule is set and does not include evenings. Me: Honestly, you should not have agreed to an evening schedule if you do not include evening appts. Disgusted with her attitude and feel you should read more reviews before selecting her as a therapist.

Skip the middleman, pay much less Found multiple psychologists counselors that are listed as accepting Medicare and then are redirected to this website where the same exact people do not (most likely because Medicare won’t cover thriveworks) My advice if you find someone that appeals to you. Google them, contact them privately and skip this total scam, and pay less for same care.