I had signed up with a career coach and… I had signed up with a career coach and had a number of good sessions. I had to miss one session due to a work conflict. My therapist had to cancel a session on me as well. I started to get texts from my old FSA provider that failed charges for $120 were coming through. I tried to reach customer service but was on hold forever and then left my number for a call back, which I never got. I ended up finding out from my coach that it was a late cancellation fee. They continued to try to charge my old FSA account. I was finally able to reach Customer Service and they said they would not waive the fee. I said then I would not be doing business with them ever again. A horrible customer service experience.

Horrible company Horrible company! My insurance paid them and they are still trying to collect the full amount from me. They will not transfer me to a supervisor. I had to put my insurance company on a three way call with them and still can’t get the issues resolved. Stay far away from this billing scam!

Great therapists, terrible billing/office The therapists my family has worked with have been wonderful. The Thriveworks billing department, however, are pretty awful. We've had frequent issues with them charging incorrect cards despite us asking them to update our payment method. The staff at the billing center are generally pretty unhelpful unless you manage to speak to a supervisor. They sound like they're trying but have very little power to actually solve problems. I think they've got some great therapists, but they need to get the business side sorted out.

They cancelled all my future couples… They cancelled all my future couples counseling appointment after 1 session because a supervisor thinks they know better than the people who booked the appointment. Very unprofessional

Don’t trust the billing dept!! While I like both therapists I’ve had here (I only switched bc the first went on maternity leave) but the billing department does not know what they’re doing. They make you put a card on file for the monthly membership fee of ~$39. Then they’re supposed to pull money from your account weekly based on your deductible and out-of-pocket limits. I was dumb to assume that I’d hit my deductible when the payments stopped. Well to my surprise they pulled $2276 from my account all in one go after I paid a small $19 fee they charged. The money was pulled on 10/25/23 for appointments I’d had back in March 2023. No one knows why, they can’t refund me everything and to put me on a payment plan (something I wasn’t aware of) I need to give more money. The refund of course won’t go through for 10 days so I have no money in my account until then but they don’t care. Now I was told I had until Wednesday to give the first payment but no that’s a lie as they pulled it today 10/30/23. I’m now deeper in the negative and am done with this place once this payment plan is paid off. NOT TRUSTWORTHY AT ALL. I’m warning you now