Thriveworks is legitimately a scam Thriveworks is legitimately a scam. They want you to see 2 different therapist at different times throughout the week so they can charge you and the insurance more. The reason for me even using this services was a psych evaluation. Something they do not even offer, but still asked me to take 2 sessions before telling me that. The second therapist had a grin most of the time as if my personal problems were funny to her. To top that, I was charged $135 on two separate ocassions for a service I did not use. They told me I had to wait 60 days for a refund. I waited the 60 days, now I'm being told I need to wait an additional 30 to 60 days to get my money back. I literally spent 1hr and 30 minutes attempting to get a straight answer and what do they do? They pass responsibility from department to department saying that the person that can help is in a meeting 🤣. I'm attaching a screen shot of the amount of time these scammers are keeping me on the phone.

They cancelled all my future couples… They cancelled all my future couples counseling appointment after 1 session because a supervisor thinks they know better than the people who booked the appointment. Very unprofessional

I wish I never used Thriveworks I had never used counseling before using Thriveworks. My first counselor would often go on 10-15 minute tangents about seemingly random things rather than talk through anything with me and I quickly began dreading my sessions. Second counselor failed twice to set up recurring appointments, leaving me at home from work at my computer with no appointment. I then called and asked not to be seen anymore. Since then, I have been charged over $500 for "missing" appointments that were never scheduled and do not show on my appointment dashboard at all. Billing and office are trying to hold me accountable. I wish I never used Thriveworks to begin with

I'm giving them 2 stars because the… I'm giving them 2 stars because the therapist is good but the company is terrible. But now, the therapist has stopped my appointments over billing issues. There is no one to contact about these issues except some customer service foreigners who don't know diddly and do squat. The insurance company got it wrong too so they're not alone and I'm the one in the middle and losing out. Do not reply to me with a copy and paste rote answer.

Horrible company Horrible company! My insurance paid them and they are still trying to collect the full amount from me. They will not transfer me to a supervisor. I had to put my insurance company on a three way call with them and still can’t get the issues resolved. Stay far away from this billing scam!