Skip the middleman, pay much less Found multiple psychologists counselors that are listed as accepting Medicare and then are redirected to this website where the same exact people do not (most likely because Medicare won’t cover thriveworks) My advice if you find someone that appeals to you. Google them, contact them privately and skip this total scam, and pay less for same care.

SERVICE SUSPENED for AUTISTIC ADULT I am an AUTISTIC ADULT and Thriveworks CUT MY SERVICE with SHORT AND VAGUE WARNING! When the Thriveworks third party calls from another country, they talk fast and sternly, only acting like a corporation caring about the money only. They apparently FORGOT or DON'T CARE that they are helping/healing severely depressed and anxious individuals with a multitude of mental health diagnoses and traumas. As an Autistic person with PTSD, MDD, and GAD, I didn't appreciate or feel comfortable with their INDIFFERENT ATTITUDE-style customer service. Way to go Thriveworks! This is a solid way to lose patients AND therapists. Luckily, there is a local 24/7 Suicide Support group in my area that I can contact while waiting to receive my disability retirement payment and begin a re-payment plan at the end of this month. Hopefully, I can resume my weekly CBT therapy sessions sooner rather than later. I have an amazing and highly-skilled therapist who is the main reason I am choosing to stay with Thriveworks. I go wherever my therapist goes.

I had signed up with a career coach and… I had signed up with a career coach and had a number of good sessions. I had to miss one session due to a work conflict. My therapist had to cancel a session on me as well. I started to get texts from my old FSA provider that failed charges for $120 were coming through. I tried to reach customer service but was on hold forever and then left my number for a call back, which I never got. I ended up finding out from my coach that it was a late cancellation fee. They continued to try to charge my old FSA account. I was finally able to reach Customer Service and they said they would not waive the fee. I said then I would not be doing business with them ever again. A horrible customer service experience.

I'm giving them 2 stars because the… I'm giving them 2 stars because the therapist is good but the company is terrible. But now, the therapist has stopped my appointments over billing issues. There is no one to contact about these issues except some customer service foreigners who don't know diddly and do squat. The insurance company got it wrong too so they're not alone and I'm the one in the middle and losing out. Do not reply to me with a copy and paste rote answer.

I wish I never used Thriveworks I had never used counseling before using Thriveworks. My first counselor would often go on 10-15 minute tangents about seemingly random things rather than talk through anything with me and I quickly began dreading my sessions. Second counselor failed twice to set up recurring appointments, leaving me at home from work at my computer with no appointment. I then called and asked not to be seen anymore. Since then, I have been charged over $500 for "missing" appointments that were never scheduled and do not show on my appointment dashboard at all. Billing and office are trying to hold me accountable. I wish I never used Thriveworks to begin with