SERVICE SUSPENED for AUTISTIC ADULT I am an AUTISTIC ADULT and Thriveworks CUT MY SERVICE with SHORT AND VAGUE WARNING! When the Thriveworks third party calls from another country, they talk fast and sternly, only acting like a corporation caring about the money only. They apparently FORGOT or DON'T CARE that they are helping/healing severely depressed and anxious individuals with a multitude of mental health diagnoses and traumas. As an Autistic person with PTSD, MDD, and GAD, I didn't appreciate or feel comfortable with their INDIFFERENT ATTITUDE-style customer service. Way to go Thriveworks! This is a solid way to lose patients AND therapists. Luckily, there is a local 24/7 Suicide Support group in my area that I can contact while waiting to receive my disability retirement payment and begin a re-payment plan at the end of this month. Hopefully, I can resume my weekly CBT therapy sessions sooner rather than later. I have an amazing and highly-skilled therapist who is the main reason I am choosing to stay with Thriveworks. I go wherever my therapist goes.

Horrible company Horrible company! My insurance paid them and they are still trying to collect the full amount from me. They will not transfer me to a supervisor. I had to put my insurance company on a three way call with them and still can’t get the issues resolved. Stay far away from this billing scam!

I'm giving them 2 stars because the… I'm giving them 2 stars because the therapist is good but the company is terrible. But now, the therapist has stopped my appointments over billing issues. There is no one to contact about these issues except some customer service foreigners who don't know diddly and do squat. The insurance company got it wrong too so they're not alone and I'm the one in the middle and losing out. Do not reply to me with a copy and paste rote answer.

Dawn Seeburger was wasted time and money I reached out to Thriveworks to get assistance for a teen to help manage anxiety. We met with Dawn Seeburger and agreed that they would have a session every other week in the evening (agreed to 7 but changed to 6:45 and that was fine). The teen had a meet and greet session during the day and one scheduled session in the evening. The very next two were canceled by Dawn. The first cancellation was followed by an offer to reschedule at 1:30 in the afternoon the next day because she was not feeling well. I explained we are working during the day but we will keep the next scheduled appt. This is a direct quote of the request and response of our texts regarding her cancelling again: Her: Hi, I need to cancel (Name)'s session for tomorrow evening. I can offer 3:30 tomorrow if that works for (name)? Me: We both work during the day and are unable to make an appt that is not later. That's the reason we agreed to the every other (day of the week) evening. This is the second scheduled appt you have cancelled. I understand life happened but you need to offer a reschedule that is in line with our regularly scheduled time, even if you need to change the day of the week. Please advise. Her: I typically don't offer evening appointments and was making an exception with those bi weekly (day of week). And yes, cancelations may arise on either end. I can put in a referral for someone else who may have more consistent evening times. My schedule is set and does not include evenings. Me: Honestly, you should not have agreed to an evening schedule if you do not include evening appts. Disgusted with her attitude and feel you should read more reviews before selecting her as a therapist.

I had signed up with a career coach and… I had signed up with a career coach and had a number of good sessions. I had to miss one session due to a work conflict. My therapist had to cancel a session on me as well. I started to get texts from my old FSA provider that failed charges for $120 were coming through. I tried to reach customer service but was on hold forever and then left my number for a call back, which I never got. I ended up finding out from my coach that it was a late cancellation fee. They continued to try to charge my old FSA account. I was finally able to reach Customer Service and they said they would not waive the fee. I said then I would not be doing business with them ever again. A horrible customer service experience.