Terrible therapist, terrible company I told the therapist (Dretha Burris) that I have Complex PTSD. In our 1st session she told me in detail about both of her adopted daughters major traumas. I froze, but had to stop her. Afterwards I have had bad dreams from her re-traumatizing me. She's obviously unprofessional and lacking in education. I reached out several times to Thriveworks to complain. NONE of their posted numbers allow patients to contact anyone directly or to leave messages. I've sent emails and tried contacting via their website - no replies at all.

Thriveworks bad business practices I logged in to write a review of Thriveworks and was amazed to read another review that captured almost word for word my sentiments. Therapist is awesome, company is terrible. My teenage daughter's appointments were cancelled without warning, and when I immediately called to get support, it was an off-shore call center, and the agent knew nothing and could do nothing. Even though the billing issue was resolved and they actually had access to my credit card the whole time, they refused to put my daughter's appointment back on the schedule, citing some 48 hour company policy. Agent refused to allow me to speak to any other person, saying they were "all in meetings." She was entirely unhelpful and unfriendly. Very frustrating and saddening, as this company is in the business of mental health. I had another experience previously when my daughter had strep throat, and I called to cancel AT LEAST 24 hours in advance, but they have a hard line, non-negotiable 72 hour cancellation policy, so they charged me a ridiculous fee to cancel.

Nasty, unprofessional therapist. I found Danielle Frederickson, LCSW on Psychology Today's therapist list. Had a few sessions and thought she was capable if somewhat depressed. A few sessions in, she went on a rant accusing me of noxious things I'd never said. Then, after the rant, she told me that she was finished with me 15 minutes into the session. Despite contacting her through Psychology Today, she told me that she works for Thriveworks. I tried to contact Thriveworks several times. They gave me a case number but did not reply. I am deeply upset about Ms. Fredrickson's appalling, hurtful, unprofessional behavior.

SCAM ARTISTS SCAM ARTISTS these people prey on the weak minded patients by making them sign unreasonable 48 hour no cancellation contracts. If you cancel your appointment for any reason before 48 hours of your appointment they bill you. If you try to call the customer service they are trained to lead you in circles promising to you that they will ask management to forgive the cancellation fee of $135.00 but never do anything. REPORT TO ATTORNEY GENERAL if they do this to you.

Skip the middleman, pay much less Found multiple psychologists counselors that are listed as accepting Medicare and then are redirected to this website where the same exact people do not (most likely because Medicare won’t cover thriveworks) My advice if you find someone that appeals to you. Google them, contact them privately and skip this total scam, and pay less for same care.