They Cancelled My Appointment I called yesterday evening and made an appointment for the next day…probably around 4 pm, I have 5 kids and didn’t sign the consent forms before 7 so the counselor cancelled the session. I thought it was very unprofessional. I was up at 4 am thinking I still had this appointment, excited to finally receive help, only to realize she already cancelled the appointment. I called needed help asap, hence the next day appointment. I wont use Thriveworks.

Terrible therapist, terrible company I told the therapist (Dretha Burris) that I have Complex PTSD. In our 1st session she told me in detail about both of her adopted daughters major traumas. I froze, but had to stop her. Afterwards I have had bad dreams from her re-traumatizing me. She's obviously unprofessional and lacking in education. I reached out several times to Thriveworks to complain. NONE of their posted numbers allow patients to contact anyone directly or to leave messages. I've sent emails and tried contacting via their website - no replies at all.

Don’t trust the billing dept!! While I like both therapists I’ve had here (I only switched bc the first went on maternity leave) but the billing department does not know what they’re doing. They make you put a card on file for the monthly membership fee of ~$39. Then they’re supposed to pull money from your account weekly based on your deductible and out-of-pocket limits. I was dumb to assume that I’d hit my deductible when the payments stopped. Well to my surprise they pulled $2276 from my account all in one go after I paid a small $19 fee they charged. The money was pulled on 10/25/23 for appointments I’d had back in March 2023. No one knows why, they can’t refund me everything and to put me on a payment plan (something I wasn’t aware of) I need to give more money. The refund of course won’t go through for 10 days so I have no money in my account until then but they don’t care. Now I was told I had until Wednesday to give the first payment but no that’s a lie as they pulled it today 10/30/23. I’m now deeper in the negative and am done with this place once this payment plan is paid off. NOT TRUSTWORTHY AT ALL. I’m warning you now

WARNING DO NOT USE What we need to do is file a class action suit against Thrive Works. Contact your state Attorney General file complaint for predatory business transactions. Their portal is down for maintainence. There is no area to cancel appointments. When you email support it is ignored and they illegally go into your banking regardless. File complaint with Consumer Protection Bureau. Send copies of your calls, email, screenshot of failed portal. Lastly, let your insurance co know their illegal billing practices. Humana referred my husband. Scheisters put it mildly on these extreme lazy & incompetant co.

Horrible company, billing, customer service, Hit or Miss with the counsellor. Okay, so I see a lot of ppl saying it is a scam. It's not. It's just really sketchy the way their billing and company works. The therapist is awesome that I have, but thriveworks pressures you into signing up for a membership, that isn't mandatory. I have heard of people getting charged outrageous amounts out of nowhere. DO NOT GIVE THEM YOUR CC ON FILE. use a privacy (dot) com card, a virtual card, you can connect to your bank, so YOU can control it, set a limit, etc. This way I KNOW They can never, ever charge more then 39 dollars at once (even if I cancel, the charge for cancelling won't go thru). Just be careful how you use this service, be sure your insurance covers it completely, and make sure you read the fine print on this place. They are a very scummy company, with some great therapists working for them. This may be the only way to get therapy for some ppl, as it's impossible to find local therapists. When you call, you will not be connected to a "speclist" you'll be connect to some sales rep across the world, that will not match you to the appropiate type of therapist you need. They are terrible. I'd give it 1 start, if it wasn't for the awesome therapist I have. THIS IS THERAPY, THEY ARE COUNSELLORS. They cannot prescribe meds. I see that in a review below. Alot of the issues I see in the other reviews I was told by my therapist, can be handled by telling her, rather then trying to go thru billing, which is staffed by 6 people (from what I was told). Finding the right therapist....is gonna be really big miss or a perfect fit.