10+ STARS To say, Shower Bay and Russell have been a godsend is an understatement! From the moment we ordered the shower for my husband's mother, Shower Bay has been wonderful. The VP of the company called us prior to shipping to make sure there wasn't anything else we might need for the installation. Unknown to us at the time, was that his parents laundry room sink wasn't a standard size. We contacted Russell and explained the issue and Shower Bay sent us an adapter kit that converted their sink faucet to properly function with the Shower Bay system. Russell also recommended a rubber mat to protect the hardwood flooring. Once installation was complete and testing revealed an issue with the shower head, Shower Bay responded and sent us the correct unit. Thank you Shower Bay and Russell for your help and attention to detail that has allowed my mother-in-law to be able to enjoy showers again!

Had a great experience with Shower Bay Had a great experience with Shower Bay. I spoke directly to the owner. He was very helpful and not pushy. He was more interested in determining if it was the right fit for us rather than just getting our credit card. I had to move my elderly mother downstairs to the main floor, where there is no shower option. She's been taking sponge baths for the last 2 years, and this has been a game changer for us. She really enjoys taking a nice hot shower. The initial set up was very straight forward and the quick connect water hose and drain hose work perfectly. Very happy I was able to find this.

Excellent service I purchased a 3-month used Shower Bay portable shower in Canada. The previous owner hired a plumber and changed the recommended hook-up to water source. I phoned Shower Bay manufacturer in California. Russell was only too glad to help. Best customer service I have experienced in years. The parts arrived so quickly and were so easy to set-up due to video forwarded to me by Russell. A top notch organization to deal with. An amazingly product.

Great Product Great product. The roll in shower completely meets the needs for our elder parent allowing us to assist as required once Dad is inside the Unit. Easy plumbing lets us place the Unit where no other bathing access existed prior.

As advertised. The company was easy to deal with and responsive to my concerns. The one downside was their shipping broker said they would fly it to Hawaii for X amount of dollars, which I paid. Didn't happen. Came by barge. The Company refunded the extra I paid promptly. The unit itself works as advertised. Only change I made was to put a suction shower holder lower on the side. Easier to use and keeps overspray in the enclosure. Great product. I have no problem recommending it.