Unknown
GBPrescription verifying issue I found the exact same issue from somebody's review. Prescription verification was supposed to be verified in 8 hours but mine wasn't verified. The problem is nothing was sent to my E-mail to notify what the issue was. I was patiently waiting but just wasted 5days with no update, Customer support was not helpful either. Nothing solved just canceled. Never use lens direct again.
Vince D
GBHelp With the Ordering Process Very pleased with the communication from Nyah. She contacted me to make sure the company had all the detail correct for three frames. There was a bit of complexity with the order and her thoroughness and quick response to my inquiry gave me peace of mind.
MAB
GBVery helpful Kissel was very helpful in making sure all the right information was provided so I could get the contacts needed.
Stephanie Campion
GBSuper easy to follow website Super easy to follow website. I had to call them a couple of times because I had messed up. Everyone I spoke to (like Keisha) (which in of itself was amazing! And it was not a foreign call center! More amazing!!!) was super helpful, and accommodating and didn’t make me feel stupid for not being able to follow directions (smh!) I have used LensDirect in the past and will continue to use them in the future.
Massimo
GBKarielle was so helpful on the phone to… Karielle was so helpful on the phone to me! She managed to sort out some issues with a particular order, seamlessly.