Help With the Ordering Process Very pleased with the communication from Nyah. She contacted me to make sure the company had all the detail correct for three frames. There was a bit of complexity with the order and her thoroughness and quick response to my inquiry gave me peace of mind.

Karielle was so helpful on the phone to… Karielle was so helpful on the phone to me! She managed to sort out some issues with a particular order, seamlessly.

Lens Direct had my previous order on… Lens Direct had my previous order on file. I tried to order online but that didn't work due to technical issues. I the tried Customer Service. Kissel was a delight. Not only did she have my last order but assisted me in every way possible to order what I wanted. Kissel is a true professional and is a credit to LD. She is knowledgeable and pleasant. I am one happy customer. It's true that Kissel is Customer Happiness!

My thoughts on Lensdirect Lensdirect relensed my glasses for almost $110 less than what Walmart asked me to pay. I’m in Texas, they’re in New York, I was apprehensive they would get something wrong with my order. Nope. My glasses came earlier than they told me, they applied the discount which significantly reduced my final payment, Kayla Johnson their customer service rep, patiently answered all my questions, respectfully, even when I said their 30% discount sounded like a bait to me. My glasses are doing everything as they should, I can see clearly far and near because of my new, no line bifocals, it transitioned into the right color when I went into the sun. Thank you Lensdirect. You can tell I’m very happy and grateful. I write reviews for all my online transactions. That’s my little way of looking out for others. If you’re thinking of doing business with Lensdirect, go for it! They’re real!

Quality product, and great price! I received my glasses back today with the new replacement lenses and I am thrilled to say LensDirect exceeded my expectations! After I placed the online order order I had a concern and spoke with Sharissa, who was very knowledgeable and reassuring. Less than two weeks after I sent my frames, I have them back and the quality seems to be perfect. The glasses, originally purchased from a big box retailer, were never right due to what seemed to be an aberration in the lens which made a certain spot blurry. Not any longer! That, along with my new prescription, and they are now better than new!