Philip Romano
GBVery helpful even though I’m stupid… I made a stupid mistake and they were very quick to fix it even though it was my fault, My customer service rep Nyah Was super helpful and friendly Will definitely do business with them again Thank you
Massimo
GBKarielle was so helpful on the phone to… Karielle was so helpful on the phone to me! She managed to sort out some issues with a particular order, seamlessly.
PAUL
GBLens Direct had my previous order on… Lens Direct had my previous order on file. I tried to order online but that didn't work due to technical issues. I the tried Customer Service. Kissel was a delight. Not only did she have my last order but assisted me in every way possible to order what I wanted. Kissel is a true professional and is a credit to LD. She is knowledgeable and pleasant. I am one happy customer. It's true that Kissel is Customer Happiness!
Vince D
GBHelp With the Ordering Process Very pleased with the communication from Nyah. She contacted me to make sure the company had all the detail correct for three frames. There was a bit of complexity with the order and her thoroughness and quick response to my inquiry gave me peace of mind.
Juan
GBAbove and beyond The whole experience with this company was excellent since the beginning. I needed to correct my pupillary distance and KEISHA took care of that in the most efficient way. I was expecting my old frame back the way I sent them (packed in a box with bubble wrap) and received them carefully packed in a case with a pouch to protect them even after using them at home. Also, it's worth mentioning that I got all that for way less money than going to an optic nearby. LensDirect is EXCELLENT!