Super easy to follow website Super easy to follow website. I had to call them a couple of times because I had messed up. Everyone I spoke to (like Keisha) (which in of itself was amazing! And it was not a foreign call center! More amazing!!!) was super helpful, and accommodating and didn’t make me feel stupid for not being able to follow directions (smh!) I have used LensDirect in the past and will continue to use them in the future.

Prescription verifying issue I found the exact same issue from somebody's review. Prescription verification was supposed to be verified in 8 hours but mine wasn't verified. The problem is nothing was sent to my E-mail to notify what the issue was. I was patiently waiting but just wasted 5days with no update, Customer support was not helpful either. Nothing solved just canceled. Never use lens direct again.

I was concerned that I have not heard… I was concerned that I have not heard from LensDirect after shipping in my glasses for new lenses. However, I was lucky to have Nyah answer the phone as she has worked diligently to resolve the matter. I give her top score in every format. Thank you.

Very helpful even though I’m stupid… I made a stupid mistake and they were very quick to fix it even though it was my fault, My customer service rep Nyah Was super helpful and friendly Will definitely do business with them again Thank you

Not Worth the savings. Support local shops and pay for the convenience. I have ordered from LensDirect several times. I like that their prices are so affordable but I have had issues. On one order they put the wrong prescription in my glasses and most recently it appears that the lenses they used are not the best quality. It's as if there are tiny micro-dust particles throughout. I compared the lenses to an exact same pair I have and I can see the difference. Also, the Customer service phone number doesn't work and the chat either via text or on-line is useless. No one ever comes back on-line.