Very helpful even though I’m stupid… I made a stupid mistake and they were very quick to fix it even though it was my fault, My customer service rep Nyah Was super helpful and friendly Will definitely do business with them again Thank you

Thumbs up! Keisha was very polite and responsive - truly helpful. Answered my question about my order quickly. Thumbs up to Keisha! (P.S. my first order for sunglass lens replacement went great.)

Help With the Ordering Process Very pleased with the communication from Nyah. She contacted me to make sure the company had all the detail correct for three frames. There was a bit of complexity with the order and her thoroughness and quick response to my inquiry gave me peace of mind.

My thoughts on Lensdirect Lensdirect relensed my glasses for almost $110 less than what Walmart asked me to pay. I’m in Texas, they’re in New York, I was apprehensive they would get something wrong with my order. Nope. My glasses came earlier than they told me, they applied the discount which significantly reduced my final payment, Kayla Johnson their customer service rep, patiently answered all my questions, respectfully, even when I said their 30% discount sounded like a bait to me. My glasses are doing everything as they should, I can see clearly far and near because of my new, no line bifocals, it transitioned into the right color when I went into the sun. Thank you Lensdirect. You can tell I’m very happy and grateful. I write reviews for all my online transactions. That’s my little way of looking out for others. If you’re thinking of doing business with Lensdirect, go for it! They’re real!

TOP-NOTCH Top-notch experience for ordering contact lenses online and their customer support has been snappy and professional everytime I've needed them. Had a small issue this morning and Karielle took care of everything without missing a beat. Would highly recommend!