Great customer service Great customer service . When I wasn't able to reorder on line I called and Karielle was able to help me out. Super friendly and got my order taken care of. Thanks

Not Worth the savings. Support local shops and pay for the convenience. I have ordered from LensDirect several times. I like that their prices are so affordable but I have had issues. On one order they put the wrong prescription in my glasses and most recently it appears that the lenses they used are not the best quality. It's as if there are tiny micro-dust particles throughout. I compared the lenses to an exact same pair I have and I can see the difference. Also, the Customer service phone number doesn't work and the chat either via text or on-line is useless. No one ever comes back on-line.

I was concerned that I have not heard… I was concerned that I have not heard from LensDirect after shipping in my glasses for new lenses. However, I was lucky to have Nyah answer the phone as she has worked diligently to resolve the matter. I give her top score in every format. Thank you.

My thoughts on Lensdirect Lensdirect relensed my glasses for almost $110 less than what Walmart asked me to pay. I’m in Texas, they’re in New York, I was apprehensive they would get something wrong with my order. Nope. My glasses came earlier than they told me, they applied the discount which significantly reduced my final payment, Kayla Johnson their customer service rep, patiently answered all my questions, respectfully, even when I said their 30% discount sounded like a bait to me. My glasses are doing everything as they should, I can see clearly far and near because of my new, no line bifocals, it transitioned into the right color when I went into the sun. Thank you Lensdirect. You can tell I’m very happy and grateful. I write reviews for all my online transactions. That’s my little way of looking out for others. If you’re thinking of doing business with Lensdirect, go for it! They’re real!

Prescription verifying issue I found the exact same issue from somebody's review. Prescription verification was supposed to be verified in 8 hours but mine wasn't verified. The problem is nothing was sent to my E-mail to notify what the issue was. I was patiently waiting but just wasted 5days with no update, Customer support was not helpful either. Nothing solved just canceled. Never use lens direct again.