This is a company I will go to first… This is a company I will go to first for needed medical supplies. They had in stock a desperately needed cough assist machine. I spoke with Steven who reassured me about my concerns of dealing with a new to us online dealer. Placed order Friday afternoon received the machine Saturday morning! Being a refurbished item it had the proper sticker of who did the refurbishment and three pages of tests run on the machine. All the accessories, bag, hose, mask, power plug and instruction booklets were included. Machine looks and acts like new. Glad I found this company and a special thank you to Steven!

Despite Webpage Problems, good Customer Service Due to a problem with the webpage, I was unable to log into my account to place an order. After numerous attempts to change password and confirm email there was no success. I did chat with a representative and ended up checking out as a guest, and it finally allowed me through the process. Once order was complete, item was shipped and I recieved about a week later via USPS priority.

extremely quiet This CPAP is extremely quiet and I think I am sleeping better. The only reason it didn't get 5 stars is that there is no option to use it without the humidifier. I turned the heater off and use it with the humidifier empty, but other models have the option of simply closing off the humidifier area and making the machine smaller. I do prefer the Auto Pap.

Great support in replacing a recalled machine. I needed to replace my bipap machine due a product recall and the fact that Medicare would not replace mine because it was only 3 years old. I could not live without my machine so decided to bite the bullet and buy one out of pocket. I was told by my Dr/DME supplier that I needed to get a Resmed Aircurve 10 ASV. I searched suppliers and the internet, ultimately finding one at SistemmaCPAP. Steven was extremely helpful and even shipped my system early when it arrived in AZ early. Steven answered all my questions and was super. Great service. Loving the new machine and very happy with my purchase. Simple set-up and simple to use

No customer support Customer support is nonexistent by email. Purchased a CPAP a week ago, I have sent 3 emails over 4 days ago to question an extra part, but no one bothers to reply. After I dug deeper into contacting Sistemma, I came across a chat page, only then I was able to get support on my Query. So don't bother emailing Sistemma if you want any support, maybe they don't have stuff. I haven't received the CPAP yet to comment on it. I was just told I selected the cheapest shipping option and could take 3 to 4 weeks to arrive to Australia. Paying US$87.50 Priority Mail to ship to Melbourne isn't cheap, it's very costly considering the exchange rate, at that price I expect it delivered within 7days, not 3 to 4 weeks. I just googled UPSP Shipping cost to Australia and it states $33 for Priority Mail.