Customer
GBGreat support in replacing a recalled machine. I needed to replace my bipap machine due a product recall and the fact that Medicare would not replace mine because it was only 3 years old. I could not live without my machine so decided to bite the bullet and buy one out of pocket. I was told by my Dr/DME supplier that I needed to get a Resmed Aircurve 10 ASV. I searched suppliers and the internet, ultimately finding one at SistemmaCPAP. Steven was extremely helpful and even shipped my system early when it arrived in AZ early. Steven answered all my questions and was super. Great service. Loving the new machine and very happy with my purchase. Simple set-up and simple to use
UF
GBGreat customer service Great customer service, price and follow up. Owner took the time to explain the different types of equipment and the differences. He shipped, as promised, the ResMed Airsense 10 APAP same afternoon. I received package in less than a week.
James Dohogne
GBOutstanding value The price and availability were outstanding - 5*'s Three complaints in the online reviews are not issues for me. 1) Hose extends straight out the back and won't allow the unit to be placed against a wall. This is a non issue since the hose has a small bend radius and doesn't extend much further than the Airsense 10 with the 90° elbow. 2) Unit has AutoStart and no AutoStop. The Airsense 11 has both but clinician has to configure the AutoStop. 3) Water chamber is too small and runs out of water. I used the Airsense 11 for 8 hours last night at the highest humidity setting and still had water remaining this morning. I would have given the purchase a 5 star rating except for 2 items. It took 10 days for the shipment to arrive. Might be out of your control and is a UPS issue instead. I submitted the prescription for the purchase and setup. I expected the unit to be setup per the prescription and ready to use. Since I am technically savvy, I was able to configure the unit and use it this weekend. I will contact the doctor on Monday to verify the settings.
John Smith
GBThey were great and very helpful They were great and very helpful. I didn't have a prescription at the time of my order and they contacted me to inform me they would put my order on hold. When I would message I would get a response same day. Delivered on time and in a very timely manner. I would absolutely order from here again.
Linda K Ladig
GBThis is a company I will go to first… This is a company I will go to first for needed medical supplies. They had in stock a desperately needed cough assist machine. I spoke with Steven who reassured me about my concerns of dealing with a new to us online dealer. Placed order Friday afternoon received the machine Saturday morning! Being a refurbished item it had the proper sticker of who did the refurbishment and three pages of tests run on the machine. All the accessories, bag, hose, mask, power plug and instruction booklets were included. Machine looks and acts like new. Glad I found this company and a special thank you to Steven!