Steven's communication was excellent Steven's communication was excellent! Answered all of my questions before I purchased plus emailed every step of the purchase and shipment! In addition made sure that I was completely satisfied with my new equipment! Kudos to you Steven!

Excellent Though size a bit small, I can have a whole night deep sleep that I have not for long time before. The design is excellent that is not tighten the forehead, and the structure of the facemask avoid high pitch noise generated during air leakage. Fast delivery and can track the delivery from time to time. Excellent.

The unit shipped was defective The unit shipped was defective, but after having emailed them a copy of the unusual sound they device made, they were quick to respond and send a shipping label to send the unit back. Even though I don't have a unit, they interaction leaves me very satisfied that I will go back to them for future CPAP need.

pleased So far, I'm highly satisfied with my ResMed ASV machine purchase from Sistemma's website -- thanks! the order process made it easy to provide a copy of my prescription, and the shipping method got my machine delivered within a few days of shipping. Well done!

No customer support Customer support is nonexistent by email. Purchased a CPAP a week ago, I have sent 3 emails over 4 days ago to question an extra part, but no one bothers to reply. After I dug deeper into contacting Sistemma, I came across a chat page, only then I was able to get support on my Query. So don't bother emailing Sistemma if you want any support, maybe they don't have stuff. I haven't received the CPAP yet to comment on it. I was just told I selected the cheapest shipping option and could take 3 to 4 weeks to arrive to Australia. Paying US$87.50 Priority Mail to ship to Melbourne isn't cheap, it's very costly considering the exchange rate, at that price I expect it delivered within 7days, not 3 to 4 weeks. I just googled UPSP Shipping cost to Australia and it states $33 for Priority Mail.