I liked the fact that when I called frustrated with instructions I… I liked the fact that when I called I was listened to by customer service and the problem was resolved promptly. However, I am not happy with directions for how to use the Tranquil Eye mask.The directions say to heat the pucks for 90 seconds and yet heating them to only 75 seconds inflated the green pebbles where I needed to keep pushing the mesh bag where they were contained down. It also says nothing about watching to make sure the pucks stay submerged, which can actually cook the puck if it floats to the top. Anyway, a rather frustrating start.

when I was not able to work the… when I was not able to work the website, as I did not see how to actually complete my selection, as the step to close the desire to purchase...I called your number and I spoke to a representative and she helped.

My suggestion would be to include an applicator I just started using the product. So far it works well. No irritation. But, it is a bit messy. My suggestion would be to include an applicator, if only for the sake of convenience. Note- Keep in mind that am using this product for cosmetic purposes (lash boosting, as recommended by my doctor) so I won’t know the full effects of the product for several weeks.

Great product and customer service I love the Oasis Tears Preservative-Free eye drops! The multi-drop bottle goes with me everywhere. And wonderful customer service. Recently, my package went missing. They were quick to help me resolve the issue. Thank you, thank you!

Everything was very good Everything was very good! My only issue was, based on the description and instructions of the reusable gel warm compress, that I wouldn't need to boil them each time. Still super convenient on the go when you don't have a microwave. I have other minor complaints that don't need mentioning in general about other products and just general expectations. I am new to these types of products. But I would definitely recommend your products to anyone. Just some better descriptions on certain products would help. I'd rather not say anymore. But overall, great!