The representative said she was trying… The representative said she was trying to get pre authorization from my insurance with Duke Energy. I kept receiving emails or texts stating I owed the full amount of the prescription. Duke Energy representative called you and she could not get it resolved. She called Optum RX (I kept suggesting that to you) and it was approved. I have already received the prescription at no cost to me.

Evonne was so patient and so willing to… Evonne was so patient and so willing to help me with my particular situation. She was Awesome! Courteous and she educated me about the product and the insurance procedures and how she would try to help me with all of that.

Happy Customer Jaren is worth his weight in gold and deserves a raise. Sharp, knowledgeable, polite and knows how to get my questions done

First off you telephone service is… First off you telephone service is awful.. garbled and the operators uninformed. They constantly put you on hold to find out answer a callers questions. Secondly, the prompts for questions are sooo small they are unreadable. The first day I entered my email and an easy password. The next day that information showed up invalid when I tried to reply to a call from Phil RX. And that continued through many calls. When I would try to enter a new password ( as it ask me to do ) it would not allow it. Secondly, my meds were promised in two days and were not received for 10 days. This whole process was so aggravating I don’t believe I will ever be a regular customer.

Mail order prescription great price, slow process The company offers an alternate way of getting medication at a good price. Everyone was pleasant, but it took 2 weeks of multiple phone calls and emails to get my prescription. I was given conflicting information. The authorization process was slow and I had to resubmit information. Hopefully I will receive the medication on the promised date. Getting refills should be much easier.