First off you telephone service is… First off you telephone service is awful.. garbled and the operators uninformed. They constantly put you on hold to find out answer a callers questions. Secondly, the prompts for questions are sooo small they are unreadable. The first day I entered my email and an easy password. The next day that information showed up invalid when I tried to reply to a call from Phil RX. And that continued through many calls. When I would try to enter a new password ( as it ask me to do ) it would not allow it. Secondly, my meds were promised in two days and were not received for 10 days. This whole process was so aggravating I don’t believe I will ever be a regular customer.

Happy Customer Jaren is worth his weight in gold and deserves a raise. Sharp, knowledgeable, polite and knows how to get my questions done

PhilRx worked with my doctor and my… PhilRx worked with my doctor and my insurance to approve my Rx. Made it effortless for me.

The representative said she was trying… The representative said she was trying to get pre authorization from my insurance with Duke Energy. I kept receiving emails or texts stating I owed the full amount of the prescription. Duke Energy representative called you and she could not get it resolved. She called Optum RX (I kept suggesting that to you) and it was approved. I have already received the prescription at no cost to me.

You lost the sale! Not for a moment do I believe you made contact w/the my proper PDP. You lost a sale but fortunately I am able to get Tryvaya at CVS for < $400. My eye doctor really pushed you. I'm writing to him to share my experience. Further, I asked your staff to write to me in a font I could read and they continued to send the emails in the smallest possible font. No, for sure, you did not impress me at all.