NOT HELP US TO OBTAIN THE API KEY Our company 4M IMPORT & EXPORT Inc. After much research we decided to select Promerchant as our ally for credit card payments and payment link with our WooCommerce portal, however the days go by and they do not help us obtain the API serials to connect our platform... we feel that we have been left aside in the middle of the initial step as a new client... our entire organization is shocked by the lack of help at key moments in our business. We don't know why they have forgotten us.

Dana Brand Dana Brand is a customer service all star. She is knowledgeable, friendly and sincere. She is an asset to the company. I have recommended her to other perspective companies. Bravo, Dana!

Dana was an amazing help Dana was an amazing help, she answered all of my questions and was very patient walking me through the application process. When I wanted a bit more time to research, she didn't pressure me into a sale and called me back promptly when I left a message.

Joseph Mendolia is the best!!! Joseph Mendolia is the best agent/rep I have ever worked with, he is super professional and very helpful! He made my experience very positive and guided me through every step of the setup process. Can’t explain how helpful he has been! I feel very comfortable working with pro-merchant because I know I can contact Joseph anytime I need help! Thanks again!

ExcellantCustomer Service I contacted ProMerchant spoke to Kate DiDucca. I explained our business model. She took my application over the phone and made sure the transition would go smoothly. Within an hour I received approval and I was able to continue to process credit cards. Customer service is very important..Thank you Kate