Prepare to be a week without meds Had issues with filling my rx initially (long delayed and drawn out process) and was like to believe the refill process would be much easier and faster. I was told I could only put in a refill request one month from the date of last shipment. I did this and it took half a month for the refill to process and ship. Obviously, that means I need to go several weeks without medication, which in many cases and for many people means withdrawal or discontinuation syndrome. This is just irresponsible.

Very good service Very good service. There were some delays with them acknowledging my doc's confirmation but once I brought it to their attention, they immediately released the prescription for shipment. Very pleasant and helpful customer service agent. "Anne".

Great instructions Great instructions. Good to know that referral fees can only be applied with a telephone order.

The representative was quick and… The representative was quick and courteous. She did her job and was excellent at doing so. I asked about getting a tracking number, since I received an email stating order was shipped but had no tracking number yet. She will send the info when the shipping dept responds to her. Your customer service rep gets 5 stars, no tracking number gets a less stellar grade for shipping dept.

when a client uploads an image of a… when a client uploads an image of a check and a prescription, There should be an acknowledgement if this. Instead the system continues to complain that neither has been processed. All you need do is report to the client “okay we got it, we will let you know if we need anything else!”. Instead what the client sees is that you still need the check image and the prescription image. Doing this would likely take a big burden off od your call center, who have to explain that it takes 24 to 48 hours to “ process”. the images. it would also be helpful if you clearly explained exactly when the check would be cashed!