Instructions were unclear over the… Instructions were unclear over the telephone. I called customer service to refill the prescription and the young lady did take all the information to place the order BUT then I was told that I would have to go ONLINE to make the payment. Went ONLINE pulled the order up and was asked to upload the prescription..even though there were Refills left..then the PAYMEnt..I uploaded the check photo..BUT it still reads online WAITING FOR CHECK. WAITING FOR PRESCRIPTION!! Went to CHAT and Anne told me it takes 24-48 hours to update system. IT should be in the INSTRUCTIONS that it takes that long. I wasted half and hour or more.

Good product, good service Product usually comes in the expected amount of time. If I have a question, the customer service people are helpful and speak English well enough to understand easily. I would order from them again, and have ordered from them for several years.

The Chat selection is great The Chat selection is great. I always have trouble placing the order online so I appreciate going to the Chat representative and having them check to see if the order was placed correctly. Prompt, friendly service.

Delivery time was unacceptable Delivery time was unacceptable, being far too long. Ease of placing order and breadth of the offering were satisfactory, however, processing and delivery times will have an impact on any future orders.

chat agent Your chat agent was very helpful and said she would put a rush on my order. Much appreciated. When I called, your phone agent was not helpful at all, so I appreciated the agent response online.