Experience Very positive. Experience has been very positive. I was not sure how reliable shipping would be but have not had any problems. Price is awesome and would recommend to others.

Trystan was very helpful Trystan was very helpful and worked with me to get my address changed on an order and get in contact with the vet to get the approval on the refills that are needed for my cat Willow. I am very appreciative of how easy this was. Thank you again!

chat agent Your chat agent was very helpful and said she would put a rush on my order. Much appreciated. When I called, your phone agent was not helpful at all, so I appreciated the agent response online.

Instructions were unclear over the… Instructions were unclear over the telephone. I called customer service to refill the prescription and the young lady did take all the information to place the order BUT then I was told that I would have to go ONLINE to make the payment. Went ONLINE pulled the order up and was asked to upload the prescription..even though there were Refills left..then the PAYMEnt..I uploaded the check photo..BUT it still reads online WAITING FOR CHECK. WAITING FOR PRESCRIPTION!! Went to CHAT and Anne told me it takes 24-48 hours to update system. IT should be in the INSTRUCTIONS that it takes that long. I wasted half and hour or more.

Always have answers for me. Always have answers for me...I appreciate the price and both the peeps online answering questions and on the phone are simply the best...very patient and understanding! Thank you