Carolyn Almennigen
GBGood product, good service Product usually comes in the expected amount of time. If I have a question, the customer service people are helpful and speak English well enough to understand easily. I would order from them again, and have ordered from them for several years.
Proud Fur Mama
GBAuto Refills or Dosage Counters would be extremely helpful While your prices ae wonderful, it took an exorbitantly long time for your site to take the information I typed i for my pet's profile which delayed his medication arrival. Thankfully, after chatting with someone through the chat system on your website, things were worked out. Your company's named is Canada Direct, yet our medication shipment came from New Zealand. It would explain why it took so long to arrive. The medication I ordered was an inhaler for asthma. There is no dosage counter. So, I have no way of knowing how many inhalations are left and you do not order auto refills. This presents a risk of running out of medications.
Charlotte Piegaro
GBAnswered my questions but took a little… Answered my questions but took a little work on my part to ask specific ones that Robina answered with simple answers
DamitaB
GBTrystan was very helpful Trystan was very helpful and worked with me to get my address changed on an order and get in contact with the vet to get the approval on the refills that are needed for my cat Willow. I am very appreciative of how easy this was. Thank you again!
Marme
GBInstructions were unclear over the… Instructions were unclear over the telephone. I called customer service to refill the prescription and the young lady did take all the information to place the order BUT then I was told that I would have to go ONLINE to make the payment. Went ONLINE pulled the order up and was asked to upload the prescription..even though there were Refills left..then the PAYMEnt..I uploaded the check photo..BUT it still reads online WAITING FOR CHECK. WAITING FOR PRESCRIPTION!! Went to CHAT and Anne told me it takes 24-48 hours to update system. IT should be in the INSTRUCTIONS that it takes that long. I wasted half and hour or more.