Poor customer service Poor customer service, and very difficult to return product, even after not using it. Deceptive business practices using AI to form responses to questions and inquiries. No way to reach over phone. I would avoid

A Chinese company, NOT Scandinavian Everything is shipped from China and takes weeks, sometimes months to arrive. Customer 'support' repeatedly lied, claiming my order had been dispatched, when it clearly hadn't. They were just trying to gain time so that I don't cancel my order. Very dubious business practices. I placed my order 2 months ago and still haven't received all of it. What was received was of very poor quality and not what I expected from the high price point.

Product & Return Policy not as advertised. Received cap and product. Not as advertised. Same with the refund policy. Not as advertised. I have yet to find a customer service phone number. I have sent 4 email requests for a refund and all replies just explain how to use the product and how dedicated they are to my satisfaction, but no direction on how to return for a refund.

6 months check in Has this product restored all the hair at my temples? Definitely not all, but perhaps around 60-70%. Is it helping me maintain and thicken the hair I still have? Absolutely, 100%. If you notice your hairline receding, I'd suggest getting this product immediately.

The product has no battery so it needs… The product has no battery so it needs to be plugged in to get to work, nowhere, on their website, is stated clearly that has no battery. They claim to give an immediate refund if the request is made during the shipment and the cup is unused (mine was also unopened!) so I called them to have a refund but it was like talking to a rubber wall. They didn't want to acknowledge the problem, proposing I buy a power bank. Again, I insisted on the refund but uselessly, at the end they proposed to give me a power bank which I accepted to move on. After 10 days they sent a $ 1,95 Chinese power bank extremely dangerous, since it opens during use, exposing wires and electronic components and that needs to be filled with rechargeable batteries at my expense ( I have photos!). No way I can use that power bank. Also, they compare their product to other more expensive ones, forgetting to write that their laser cup has 110 lasers instead the competitors have 272 medical-grade lasers. Good luck if something goes wrong and the buyers ask for a refund!