Ordered a rug February 28th and it… Ordered a rug February 28th and it hasn’t even been shipped yet. Sent an email and got no response. Called their contact number and it went to a voicemail. Now opened a complaint ticket and waiting to hear back. It’s funny how customers who give them a good review on here get a 20% off coupon from the company, but the customers with complaints basically get a 🖕🏼. Update****** Finally received my rug and it’s garbage. It’s not even a rug. It’s the type of pad you put down in the back of your SUV to set stuff on top of. The quality is horrible. Never again!!!

Quick response... I had some problems with my parcel, delivery time was too long. When I contacted the support team, I found out that my address was wrong. They helped me correct it. I am very happy with this purchase.

Worst company to deal with returns and… Worst company to deal with returns and refunds. No one ever answers the phone on the website and their branch office that they state is in California is not. Try to return an unacceptable item and it took weeks before they respond. After getting the runaround, they decided to either give 50% refund and keep the unacceptable item or send the item back to Vietnam. The cost of shipping. The item back to them is more than the is worth. Would’ve been better off buying through Amazon. At least refunds in returns are easy and without question. This is not worth the aggravation.

was hesitant about buying a rug online was hesitant about buying a rug online, but this purchase turned out to be fantastic. The rug arrived on time, and it's even more stunning in person. It truly ties the room together.

The experience with customer service… The experience with customer service was easy. I received the product in great condition. The Rug is soft and made up very well. I am happy with my order and would order through them again! Thank you