Cannot get an update on my order and no… Cannot get an update on my order and no one has responded to phone calls, emails, or ticket numbers. Very unprofessional. Took my money 12 days ago!!!!

Ordered a rug February 28th and it… Ordered a rug February 28th and it hasn’t even been shipped yet. Sent an email and got no response. Called their contact number and it went to a voicemail. Now opened a complaint ticket and waiting to hear back. It’s funny how customers who give them a good review on here get a 20% off coupon from the company, but the customers with complaints basically get a 🖕🏼. Update****** Finally received my rug and it’s garbage. It’s not even a rug. It’s the type of pad you put down in the back of your SUV to set stuff on top of. The quality is horrible. Never again!!!

-length of time it took to receive -length of time it took to receive -received a different product than described/ordered +after sending complaint received a response indicating it was getting corrected, however still haven't received

Ordered rug 2 weeks ago Ordered rug 2 weeks ago. Payed extra for faster delivery minus processing time. Rug is still processing. How long does processing actually take. They sure processed my payment pretty quick. Emailed them, no response. Raised a support ticket, no response. I’m hoping that I just didn’t give away $200 plus dollars to this place. Still holding out hope, but not much after reading a few of these reviews.

I've been searching for the perfect rug… I've been searching for the perfect rug for ages, and I finally found it. This rug has transformed my room's aesthetics. It's a masterpiece that receives compliments from everyone.