Ordered rug 2 weeks ago Ordered rug 2 weeks ago. Payed extra for faster delivery minus processing time. Rug is still processing. How long does processing actually take. They sure processed my payment pretty quick. Emailed them, no response. Raised a support ticket, no response. I’m hoping that I just didn’t give away $200 plus dollars to this place. Still holding out hope, but not much after reading a few of these reviews.

Nice looking vibrant colors very sturdy… Nice looking vibrant colors very sturdy I would definitely buy it again

Worst company to deal with returns and… Worst company to deal with returns and refunds. No one ever answers the phone on the website and their branch office that they state is in California is not. Try to return an unacceptable item and it took weeks before they respond. After getting the runaround, they decided to either give 50% refund and keep the unacceptable item or send the item back to Vietnam. The cost of shipping. The item back to them is more than the is worth. Would’ve been better off buying through Amazon. At least refunds in returns are easy and without question. This is not worth the aggravation.

Cannot get an update on my order and no… Cannot get an update on my order and no one has responded to phone calls, emails, or ticket numbers. Very unprofessional. Took my money 12 days ago!!!!

Poor quality The rug I purchased did not look. anything like the rug y’all advertised online it was very poor cheap quality an then y’all kept almost all of my refund when resolving the matter I will never make a purchase from this company again an suggest no one else do