What went wrong is how you packaged… What went wrong is how you packaged this rug for shipment! Could you have folded it up any smaller and shove it in a small bag? No business should fold up a rug like you did to mine. It should have been shipped layed out flat so I don't have to try and remove all the creases you caused it. It's been lying flat and I've been doing my best to make it look presentable. Those creases will never smooth out. There are boxes the size of the rug which would have allowed it to not be folded up at all. I can promise you I'll never purchase another product from your company. The only thing I like is the product looks nice and would be perfect, if not for all the creases.

-length of time it took to receive -length of time it took to receive -received a different product than described/ordered +after sending complaint received a response indicating it was getting corrected, however still haven't received

Ordered rug 2 weeks ago Ordered rug 2 weeks ago. Payed extra for faster delivery minus processing time. Rug is still processing. How long does processing actually take. They sure processed my payment pretty quick. Emailed them, no response. Raised a support ticket, no response. I’m hoping that I just didn’t give away $200 plus dollars to this place. Still holding out hope, but not much after reading a few of these reviews.

The experience with customer service… The experience with customer service was easy. I received the product in great condition. The Rug is soft and made up very well. I am happy with my order and would order through them again! Thank you

Cannot get an update on my order and no… Cannot get an update on my order and no one has responded to phone calls, emails, or ticket numbers. Very unprofessional. Took my money 12 days ago!!!!