Too bad the support sucks Absolutely awful support. They will ignore support emails for weeks. The service isn't bad but there are others out there which treat their customers with more respect.

Excellent communication and smooth process Great communication when asked for assistance, received a phone call from a locally based member of the team within the day (Patrick) and also excellent support from Gina. Everything went smoothly with our claims (we are a UK based brand) and the dashboard is really slick and overall easy to integrate for a non-tech person like myself. Highly recommend.

Off to a great start with Seller… Off to a great start with Seller Investigators. They immediately got us significant refunds for products we didn't even know were lost or damaged! We now have more confidence sending products into FBA, knowing there is someone fighting our corner for products Amazon claim to have not received.

Seller Investigators are terrific to deal with Seller Investigators has made the whole process of tracking and recovery of Amazon Shipments a breeze. We are a small family owned company Seller Investigators have been terrific to deal with. I wish we would have found their services earlier.

This service is amazing. This service is amazing, to have someone help keep an eye on what amazon loses either in receiving or just in general in the warehouse well worth it. Could not recommend it more. It is seamless and basically a set it and forget it, they got your back.