Great Company to work with !! From the moment we signed up with them I knew this would be a great fit for our Amazon account. There email communication skills are on point, you will always be in the loop whatever the scenario. The portal as well is such user friendly and very clear what you are being reimbursed etc... I built such a relationship with them that they are now friends of ours ! and this is great to know especially in this kind of industry. Thank you guys for such Amazing work !

Excellent service Excellent service. I never have thought that there was a lot to recover or reimbursed on my store since I already availed another reimbursement service company a few months back. Great job keep it up! Would definitely recommend to my friends selling at amazon.

Off to a great start with Seller… Off to a great start with Seller Investigators. They immediately got us significant refunds for products we didn't even know were lost or damaged! We now have more confidence sending products into FBA, knowing there is someone fighting our corner for products Amazon claim to have not received.

Too expensive / Misleading Too expensive. 18-25% for something that can be done by sellers themselves. They also claim that they would take care of everything, but that's not the case. All the invoice uploads and paper work still needs to be done the sellers, which is 95% of the work.

Excellent communication and smooth process Great communication when asked for assistance, received a phone call from a locally based member of the team within the day (Patrick) and also excellent support from Gina. Everything went smoothly with our claims (we are a UK based brand) and the dashboard is really slick and overall easy to integrate for a non-tech person like myself. Highly recommend.