Excellent communication and smooth process Great communication when asked for assistance, received a phone call from a locally based member of the team within the day (Patrick) and also excellent support from Gina. Everything went smoothly with our claims (we are a UK based brand) and the dashboard is really slick and overall easy to integrate for a non-tech person like myself. Highly recommend.

Satisfied Customer We have been using their services for some time now. They have helped us collect money back from Amazon for reasons that were no fault of our own. We didn't even know how to locate issues with our Amazon account nor how to manage collections based on Amazon's mistakes.

Too bad the support sucks Absolutely awful support. They will ignore support emails for weeks. The service isn't bad but there are others out there which treat their customers with more respect.

Seller Investigators is an incredible system! Seller Investigators is an incredible system. It has helped retrieve thousands of dollars of potential lost income due to amazon losing or misplacing product. Also, they have an amazing team over there. Any questions I have , they respond very quickly. A+++ for Seller Investigators

Amazon frankly owed us thousands... Amazon frankly owed us 10's of thousands in fees from shipments we never tendered to pallets upon pallets of inventory lost in their fulfillment centers. Seller Investigators recovered almost all of the value. The first 60 days was a windfall recovery. Frankly a gigantic amount... After that period they continue to recover hundreds per month taking only a fraction of the total recovered. Occasionally we must assist in the process with minor paperwork needed to process the claims but nothing major. I mean... seriously easiest way to recover these fees is to sign up and sit back and let Seller investigators do their thing.