Great Product/Poor Shipping Logistics Product works well, retains heat as advertised. Shipping was supposed to take 3 days but ended up being 8 (hurts more because I had to pay for it). Company needs to improve relations with shippers to guarantee delivery, regardless of the time of year or weather.

Exceptional product & attentive customer service The company's chiropractic pillow is exceptional. (I sleep with it, as well as travel with it.) I was concerned that it was being used both privately (in my home) and publicly (on planes); so I phoned the company to see if a slip cover might be available. The representative told me they would make one. It arrived in one week. Such service! :-) I've recommended this company to many.

Excellent product and customer service Excellent product and customer service. The kneed pad we bought works better than the other products we have used before. Very comfortable and holding up heat very well. The delivery is fast and the customer service is super. Will definitely refer to my friends.

Comfortable especially if you have had cervical problems or fusion Of all of the neck pillows this has been the most versatile and comfortable. I can use both in the car, recliner and in bed. I particularly like the lavender scent that relaxes me too. My husband also uses it for his thoracic back that has fused and it allows it to support his neck in a position that gives greater support between the recliner top where he normally has a large space between the chair and his neck.

A real "Customer Service" Company I ordered the neck wrap after learning of the company through a radio advertisement. My wife had been looking for a similar item in all the local stores but came up empty. The website had the exact item she was looking for, I placed an order immediately. I received a confirmation email the next morning and received the wrap a few days later. Perfect in every respect!