Excellent service from CPAPcom I ordered some product from CPAP.com. I was on holidays and used the address of the property rental agent. I was advised by Fedex that the product had been delivered 3 days previously. The rental agent said they did not recieve the product. I rang CPAP.com yesterday. They came back to me within a very short time to tell me they were shipping replacement product to me. I recieved the product today. I am in Key West. I do believe this is exceptional service. Well done CPAP.com. I have been using CPAP.com for several years and I have always found their service to be excellent

Thank you, Charlsie, for great customer service… I wish more customer service representatives were like Charlsie. She was professional, helpful, delightful, could see what my issue was with ordering on the website, and knew how to resolve it. Charlsie had to do some research and contact her management, but she called me back in less than an hour, was able get my order submitted, and made me a satisfied customer.

Better Solution and Savings from Customer Service I purchased the AirMini CPAP machine to be used during my overnight flights. My first experience was the air coming from the CPAP machine was too dry for my comfort. When I got home, I did some researching on their website and found 2 masks that will solve my problem. I called customer service and Ms. Korinne listened to my problem. After asking me a few questions, she offered me a third mask alternative which works the best for me. In addition, she found a better promotional discount than what the website was offering. I am glad I called their customer service who found the better solution for my issue and a better discount.

Wonderful experience both online and… Wonderful experience both online and dealing with Daryl C. The online system was great but was a little slow with my prescription (as not a great copy). While waiting got on the phone with Daryl and he was able to see my prescription and OK it. Completed the order with him and my mask will be on way today via FEDEX ground. After several !!WEEKS!! dealing with a local CPAP supplier I decided to go the online route after checking with my insurance who told me I could be reimbursed for my online order.

Horrible return policy When I searched for my battery by model and manufacturer this website returned a link. My fault for not double-checking, but the product they returned on my search was for a different model. When the $100 charger was delivered I opened the plastic bag to find it does not fit. They will not accept a return because the plastic bag was torn. Very poor service. Do not buy without triple-checking what they claim to be the product you need. I expect an organization that is selling a very narrow product line to be experts and give expert service.