Excellent service from CPAPcom I ordered some product from CPAP.com. I was on holidays and used the address of the property rental agent. I was advised by Fedex that the product had been delivered 3 days previously. The rental agent said they did not recieve the product. I rang CPAP.com yesterday. They came back to me within a very short time to tell me they were shipping replacement product to me. I recieved the product today. I am in Key West. I do believe this is exceptional service. Well done CPAP.com. I have been using CPAP.com for several years and I have always found their service to be excellent

Very helpful remote adaptation of the… Very helpful remote adaptation of the ResMed Sensor 10 by Korinne, the customer service tech. Much easier breathing at night with these changes.

CPAP mini The representative (Gren?) was fabulous. Extremely knowledgeable. Went through all my options. Answered all my questions. No hard sell. I really felt like she was trying to get me the best solution.

Horrible return policy When I searched for my battery by model and manufacturer this website returned a link. My fault for not double-checking, but the product they returned on my search was for a different model. When the $100 charger was delivered I opened the plastic bag to find it does not fit. They will not accept a return because the plastic bag was torn. Very poor service. Do not buy without triple-checking what they claim to be the product you need. I expect an organization that is selling a very narrow product line to be experts and give expert service.

Better Solution and Savings from Customer Service I purchased the AirMini CPAP machine to be used during my overnight flights. My first experience was the air coming from the CPAP machine was too dry for my comfort. When I got home, I did some researching on their website and found 2 masks that will solve my problem. I called customer service and Ms. Korinne listened to my problem. After asking me a few questions, she offered me a third mask alternative which works the best for me. In addition, she found a better promotional discount than what the website was offering. I am glad I called their customer service who found the better solution for my issue and a better discount.