These guys are experts in CPAP and… These guys are experts in CPAP and equipment. They are knowledgeable and can help answer your questions. For some reason, Amazon doesn't sell CPAP equipment. Amazon is fast becoming one of the largest pharmacies so they are accustomed to prescriptions. They also have experienced pharmacists on call 24/7/365. They could do the same for CPAP but for some reason haven't yet taken over this channel. When this happens, it will be tough for online retailers like CPAP.com to effectively compete solely on service. Also, research on the new GLP-1 drugs demonstrate a clinical reduction in sleep apnea. This may have a significant impact on sales of these products over time. I would have liked and expected CPAP.com to do more and take a leadership role throughout one of the largest and deadliest recalls in the history of the FDA over the past three years - regarding Philips Dreamstation foam issue. My experience was that CPAP.com quit selling the Dreamstation and began pushing the ResMed 10 -- at a very high price of nearly $1,000 (which is what I was forced to pay). Today with more competition and supply that same device is $599. I am always disappointed when I see a company take advantage of consumers during a short term crisis and attempt to maximize their profits. What I would have expected from CEO Johnny Goodman and its investor Cathay Capital, is for them to immediately having taken a leadership position and call all the customers who had purchased a Dreamstation or supplies for a Dreamstation and make them aware of the recall. Sadly what they did do is to post a small announcement on their site and focus on maximizing sales of the alternative brand(s) at very high prices. They actually told me that they had no plans for any kind of discount during the shortage. In order to protect my health, I had no option except to pay nearly $1,000 for a ResMed 10 (July 26, 2021) which today they are selling for $599. The CPAP business is a racket - from manufacturers, to distributors, retailers, sleep doctors, sleep clinics and DME's. Its an informal good ole boy network designed to keep the business growing and prices high. How was my recent experience with CPAP.com purchasing head gear? It was fine. They have a decent functioning website and a trained staff to help answer questions. Their ship timing is still in the Fred Flintstone era. Amazon would change this. Sadly CEO Johnny lacked the leadership and moral authority during the largest crisis in the history of sleep apnea and failed miserably.

Thank you, Charlsie, for great customer service… I wish more customer service representatives were like Charlsie. She was professional, helpful, delightful, could see what my issue was with ordering on the website, and knew how to resolve it. Charlsie had to do some research and contact her management, but she called me back in less than an hour, was able get my order submitted, and made me a satisfied customer.

Great customer service! Korinne provided great customer service and made placing my order very easy. There is a large product selection and it’s a one stop shop. Thank you for another pleasant experience.

I’m super happy with the customer… I’m super happy with the customer support and products here! It has always been great! I would like to give a shoutout to Daryl who provided superior customer service. I really appreciate it. It is rare these days.

Great Customer Service… The customer service agent was very responsive and helpful walking me through each step needed to resolve my problem which was related to what part of my cart could be shipped to NC and which could not. Would give her a 5 star rating