Worst tech support ever Worst tech support ever. Machine still covered by warranty but they refer me to the manufacturer who of course ask that I go back to the original place where the machine was purchased. The whole process was unprofessional and time consuming. No reason to buy from CPAP.com Total lack of support

CPAP Upgrade I called CPAP.COM as the life of my machine indicated that it had been passed. I was fortunate enough to be connected with Korinne who not only understood what I requested but was able to recommend a solution that exactly met what I had described. In addition, she recommended an accessory that I did not know about but would really assist in the set-up that I would be using. She made the call productive and I am very happy with what I purchased.

Horrible return policy When I searched for my battery by model and manufacturer this website returned a link. My fault for not double-checking, but the product they returned on my search was for a different model. When the $100 charger was delivered I opened the plastic bag to find it does not fit. They will not accept a return because the plastic bag was torn. Very poor service. Do not buy without triple-checking what they claim to be the product you need. I expect an organization that is selling a very narrow product line to be experts and give expert service.

Excellent knowledgeable Customer Service I just called about a product that wasn't working as expected. I was dreading the call because I dislike returning products. And I wasn't sure of the exchange and refund policy. I spoke with this wonderful lady - Charlesie - I hope I spelled her name currently. She was incredibly patient and well versed in all the products that I had questions about. She made me feel confident that she knew what she was talking about. When I call again to reorder, I'm going to ask for Charlesie and you should as well. And just to confirm, cpap.com has a awesome return policy Matt say check this company out.

Best customer service!!! Great prices Great service Great feeling I have placed an order and wrongly used old address, this was notified after I got shipment notification mail. Jasmine, the great customer service took care of it with a smile and a kind approach. Immediately she told me, no worries we will fix it for u. They shipped another package with no extra charge and canceled previous one. Amazing customer service that be baseline for other companies as well. Thanks you, will definitely buy my supplies from CPAP.com only because of fair prices and great services.