I had some purchase inquiry about Ogawa… I had some purchase inquiry about Ogawa MasterDrive massage chair. I sent several emails to Sarah at Ogawa Support and response to my emails were prompt. At the time of placing the order, I ran into some issues and Rick via Online chat was able to answer all my questions. Looking forward to the delivery of the massage chair.

Amazing customer support! Amazing customer support!! I had an issue with the delivery company not being able to put together my chair and Ogawa resolved the issue same day, providing me a refund for the Assembly charge. Great experience!!!

The shopping experience using their… The shopping experience using their website is an awesome experience. It provides enough details to help me make decisions which model and product to buy. I also found their sales rep (Rick), whom I spoke via the phone subsequently, knowledgeable about the process and provided details about next steps. I would highly recommend Ogawa World USA for massage chair purchases.

Excited to see My best friend purchased the 3d chair and has been satisfied. I just purchased this product and I am excited to see if I enjoy it as much as he does. Rick was excellent on the phone

The ordering process was very easy The ordering process was very easy, the sales person was really friendly and he helped me a lot by explaining the difference between the different brands that I was looking into. However I am still waiting for my shipment, because there’s a delay and so I had to reschedule sometime next week. So I think Shipping ship be improved. But I am looking forward to the day I receive my product