Just ordered Ogawa 3D Smartt chair … Just ordered Ogawa 3D Smartt chair today after extensive research. I found a deal on another site but wanted to buy it directly from Ogawa hence contacted them. I was lucky to get through to Rick who truly went out of his way to ensure I was taken care of. He answered all my outstanding questions and ensured I received the best deal possible. So far it has been an extremely positive experience. Can't wait to receive my chair.

Rick was awesome Rick was awesome! Really took his time to educate me on the different products they offer in massage chairs! I appreciated his knowledge and for being genuine. He never played any salesman BS with me! Ricks approach is what ultimately lead to the sale! Looking forward to receiving my new chair. Thanks again Rick!

Ordered during Holiday season - Great chair Ordered during the Holiday season with some delay, Thanks to Rick following through. Chair received in working order as described, great chair.

Amazing customer support! Amazing customer support!! I had an issue with the delivery company not being able to put together my chair and Ogawa resolved the issue same day, providing me a refund for the Assembly charge. Great experience!!!

Informative shopping experince with a purchase The shopping experience with Ogawa World USA was great. This was our first time shopping for a massage chair, so I contacted Rick to see if I could test the chair, and he's very helpful in leading us to the best showroom in the area with about 12 massage chairs of all the best quality and nice brands. This really saved our shop-around time, and helped us to make a better decision. After some trials and comparisons, we still chose Ogawa Smart 3D because of its comfortableness, high quality, and advance technology.