Great Rep in Rick This is Dec 31st so they are closed for the holiday and I have yet to make my purchase it is only now a matter of formality. Rick worked with me past his scheduled hours and then again from home through email afterwards. He was most helpful in answering each and every question in helping me make an informed decision. I'm sure I ranked right up there with the most. I am looking forward to working with him again Jan 2nd when he returns to work in finalizing my purchase of the Active L utilizing Ogawa's 36 month interest free credit. That is amazing in itself and enables me to get the white glove delivery and the extended warranty. Truly an amazing company to employ such an awesome, patient, knowledgeable, caring rep. Merci Beaucoup, Rick

Amazing customer support! Amazing customer support!! I had an issue with the delivery company not being able to put together my chair and Ogawa resolved the issue same day, providing me a refund for the Assembly charge. Great experience!!!

Wonderful customer service Wonderful customer service. Rick and Jimmy are very helpful, taking their time to answer our questions and helping us choose the right chair for our need. They listen to our needs and make recommendation for models that are best fit. We've been shopping for massage chair for over 2 weeks and talked to many sales people, this team is the best team to work with. Very professional and knowledgeable.

Couldn't ask for a better customer service experience! I needed to confirm several things about the Ogawa massage chair I was considering to purchase. Rick answered ALL my questions quickly and thoroughly. His patience and product knowledge was appreciated as I was apprehensive about making a purchase until I fully understood everything about the chair. I am now confident I made the right decision purchasing my Ogawa Refresh chair from Ogawa USA...thanks to Rick!

The delivery was scheduled as stated The delivery was scheduled as stated. There was no mess or disturbance to anything in my home. The installers unpackaged the chair set it up expediently and were courteous. Well done gentlemen. Now I look forward to putting it to good use.