I have used Genucel products for 5… I have used Genucel products for 5 years and thought their product was good. I tried their Gen90, which flaked off, and didn't work, reached out to customer service and asked to replace it with their Immediate Effects (didn't ask for a refund), and was told that I was using the product wrong.....don't count on their guarantee. Won't trust them again.

Their products are overpriced. Confusing subscription service. Their products are way overpriced. They have 2 websites that they charge you subscriptions for which is misleading. The charges and emails are from Chamonix. I went to that website thinking I had no subscriptions and then they charged me $158 for a whole package that I do not want. They said I had a subscription on the Genucel website. I only bought it to try it the first time because Chicks on the Right raved about how great it is, but after using it for several months, I see no significant difference in my skin and do not want to keep paying these high prices for something that is mediocre at best. Who can afford $158 on skincare alone every month and that is on discount. They tie you up in these subscriptions and cannot easily get out of it. There are just as good skin cares out there that are much more reasonably priced and all natural like GoPure which I will be going back to. UPDATE: The company is allowing me a refund so I changed the rating from 1 star to 3

Dark spot corrector Dark spot corrector did not lighter my spots st all. Used it regularly for 3 months.

Soso experience I have used Genucel by Chamonix for a month twice a day as instructed. It does make my face soft but doesn’t eliminate wrinkles or imperfections as stated. I can get same results with drug store skin care or Mary Kay for a lot less

BUYER BEWARE! I am very disappointed in this company. After trying their starter bundle product, my husband and I were unsatisfied. We were experiencing a burning sensation with 2 of the 3 products tried. Seeing as these products were being used close to our eyes we decided it wasnt for us. I called customer service to start a return and request a refund. Instead I was forced to hear a sales pitch 3 times. I could tell in her voice she was irritated that I didnt want to accept any of her offers. After my frustration grew, I continued to ask for the return authorization code. The lady was clearly pissed off I turned down all her offers but begrudgingly gave me the code. She was very vague on the instructions to return. I followed the steps I was told, simply writing this return code on my original packing slip. I received the refund a couple of weeks after. Their products are sub-par at best, mass produced, and aren't worth the money they are asking for. I will probably never buy anything from this company (or any of their numerous sister companies again) Lesson learned😢